
Agency Manager
15 hours ago
Airtel Business.KK>Customer Experience.Collections>Agency Manager>KK-Bangalore-Bannnerghatta Road
Key Deliverables• Collection efficiency - Ensuring collection efficiency through effective agency management and CRE review mechanism
• Bad debt Reduction - Ensure Lowest bad debt, with timely collection and recovery from old o/s
• Agency Management and Process adherence - Ensure high productivity of CLCM Agency management
• B2B Collxn Cost (Rs Mn) and %waiver reduction - Month on Month performance of Total billing Cost/Cust vs. the Target in AoP will be used for KRA achievement calculation and % waivers reduction
• Billing related complain reduction – Complaints related to billing / No. of unique customer complaining
• Churn - drives churn through agency manpower
Skills Required
• Prioritization of deliverables and expectations
• Ability to influence people at all levels internally and among partner management
• Planning and execution management
• Crisis Management and contingency planning
• Ability to review, analyze and understand trends
• Relationship Management / Negotiation Skills
Educational Qualifications
• Full Time graduate, preferably MBA/ PGDM
Work Experience
• Overall 7-8 years of experience of which at least 3years in the area of customer service management, and governance and process improvement.
Experience LevelMid Level
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