Commerce Back End Developer

2 days ago

Pune, Maharashtra, India Crayontek Full time ₹ 9,00,000 - ₹ 12,00,000 per year

Key Responsibilities

  • Act as the primary point of contact for L2 support for SAP Hybris and related systems.
  • Investigate and resolve incidents escalated from L1 support, ensuring minimal business disruption.
  • Analyze application logs, monitor system performance, and carry out root cause analysis for recurring issues.
  • Provide timely resolution for storefront-related issues, including Cart, Checkout, Search, and Promotions.
  • Monitor and troubleshoot integrations with third-party systems, such as payment gateways, OMS, etc.
  • Collaborate with L3/development teams for deep-dive technical analysis and resolution of code-level issues.
  • Ensure timely ticket handling in ITSM systems (ServiceNow, JIRA) while maintaining defined SLA targets.
  • Document recurring issues and resolution steps; contribute to the knowledge base and support documentation.
  • Perform routine maintenance activities: cache clearing, cronjob monitoring, deployment checks, etc.
  • Provide on-call and weekend support as part of a rotational schedule.

Background & Skills Required (Good to Have)

  • Strong understanding of Hybris architecture, including data modeling , FlexibleSearch), and administrative tools (Backoffice, HAC, HMC).
  • Hands-on experience with Impex scripts for data import/export.
  • Proficient in Hybris core modules: Product Catalog, Cart, Checkout, Promotions, etc.
  • Knowledge of Java, Spring Framework, and RESTful APIs.
  • Familiarity with log analysis and monitoring tools suchslsk as Kibana, Splunk, and Dynatrace.
  • Exposure to ITSM tools like ServiceNow or JIRA for incident, change, and problem management.
  • Good analytical and troubleshooting skills with an understanding of eCommerce platforms and third-party integrations.

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