Customer Care Executive

6 days ago

Sola Ahmedabad Gujarat, India Smart Lion Private Limited Full time ₹ 2,40,000 - ₹ 3,60,000 per year

Job Title:

Customer Care Executive (Voice Process)

Industry:

IT / BPO / Customer Support Services

Job Type:

Full Time, Permanent

Work Mode:

Office – Ahmedabad, Gujarat

About the Role:

We are looking for energetic and reliable professionals to join our US Voice Process – Customer Care team. In this role, you'll be responsible for making calls to hospitals and clinics for follow-ups regarding medical record requests after the initial submission.

Key Responsibilities:

  • Make outbound calls to hospitals/clinics to follow up on medical record requests.
  • Ensure all communication is clear, professional, and well-documented.
  • Maintain accuracy and attention to detail in every interaction.
  • Collaborate with team members to meet process goals and deadlines.

Candidate Requirements:

  • Must be a Graduate.
  • Excellent English communication and listening skills.
  • Reliable, motivated, organized, and detail-oriented.
  • Comfortable working in US Night Shifts.
  • Prior experience in a US voice process or medical records retrieval is a plus (not mandatory).

Perks & Benefits:

  • 5 Days Working (Monday to Friday)
  • Salary credited by the 3rd of every month
  • Health, Accidental & Life Insurance
  • Gratuity, ESIC & PF (for eligible employees)
  • Free accommodation (1 month) for outstation employees
  • Night Cab Drop Facility (subsidized)
  • Comprehensive training programs
  • Rewards & Recognition vouchers
  • Team outings & annual events

Location:

Science City, Ahmedabad, Gujarat

Job Type: Permanent

Pay: ₹20, ₹27,000.00 per month

Benefits:

  • Health insurance
  • Life insurance
  • Provident Fund

Application Question(s):

  • Are you comfortable working in US night shifts? (Yes/No)
  • Do you have prior experience in a US Voice Process? (Yes/No)
  • When can you join if selected? (Notice Period)
  • Do you have any experience in the medical records or healthcare domain?

Education:

  • Bachelor's (Required)

Language:

  • English (Required)

Work Location: In person

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