
Customer Care Executive
5 days ago
**Job Title**:
Customer Care Executive (Voice Process)
**Industry**:
IT / BPO / Customer Support Services
**Job Type**:
Full Time, Permanent
**Work Mode**:
Office - Ahmedabad, Gujarat
**About the Role**:
We are looking for energetic and reliable professionals to join our **US Voice Process - Customer Care team**. In this role, you’ll be responsible for making calls to **hospitals and clinics** for follow-ups regarding **medical record requests** after the initial submission.
**Key Responsibilities**:
- Make outbound calls to hospitals/clinics to follow up on medical record requests.
- Ensure all communication is clear, professional, and well-documented.
- Maintain accuracy and attention to detail in every interaction.
- Collaborate with team members to meet process goals and deadlines.
- Must be a **Graduate**.
- Excellent **English communication and listening skills**.
- **Reliable, motivated, organized, and detail-oriented**.
- Comfortable working in **US Night Shifts**.
- Prior experience in a **US voice process or medical records retrieval** is a plus (not mandatory).
**Perks & Benefits**:
- **5 Days Working (Monday to Friday)**:
- **Salary credited by the 3rd of every month**:
- **Health, Accidental & Life Insurance**:
- **Gratuity, ESIC & PF** (for eligible employees)
- **Free accommodation (1 month) for outstation employees**:
- **Night Cab Drop Facility (subsidized)**:
- **Comprehensive training programs**:
- **Rewards & Recognition vouchers**:
- **Team outings & annual events**
**Location**:
Science City, Ahmedabad, Gujarat
**Job Type**: Permanent
Pay: ₹20,000.00 - ₹27,000.00 per month
**Benefits**:
- Health insurance
- Life insurance
- Provident Fund
Application Question(s):
- Are you comfortable working in US night shifts? (Yes/No)
- Do you have prior experience in a US Voice Process? (Yes/No)
- When can you join if selected? (Notice Period)
- Do you have any experience in the medical records or healthcare domain?
**Education**:
- Bachelor's (required)
**Language**:
- English (required)
Work Location: In person
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