Technical Delivery Specialist

This role will be co-ordinating and planning software engineering deliveries for the observability stack which monitors alarms, logs and metrics across BTs converged Network Cloud.

Key responsibilities include running the pull together of the yearly backlog, yearly backlog planning, quarterly wave planning, daily tracking of workstreams to ensure they are on track, problem solving and risk management, ensuring committed deliverables are on track, pulling together monthly governance reports and presenting these to senior stakeholders at director level and below.

The Network Cloud platform is a private cloud that is being deployed into our exchanges specifically to host NFV and network apps. It's critically important and is one of BT's future strategic platforms. BT's goal is to have all the services we offer (where appropriate) running on this platform, including BT's 5G core mobile network and ESN services. It is therefore vital that Network Cloud is built using the best technology and implemented using industry best practices.

The role will be responsible for the full end to end delivery of all observability related Network Cloud deliveries. You will work closely with customers to plan and keep tabs on deliveries, including the Network Cloud Platform, Network Operations Center (NOC) and Interstellar (Telecoms Security Act) to ensure projects are delivered and deployed in conjunction with Network Cloud standards and in line with the release schedule where necessary.

• Owns and runs yearly and quarterly planning cycle activities
• Implements workstreams in full cycle delivery of commercial outcomes for technology developments and solutions.
• Identifies opportunities to resolve risks and issues relating to delivery and any impacts on related components or teams.
• Coordinates with a range of internal and external stakeholders to resolve issues, update on progress and achieve benefits.
• Coordinates with multiple complex medium sized technical deliveries or a single large technical delivery.
• Monitors all actions and activities, from scope to delivery, to ensure adherence to technical roadmap and time and budget constraints.
• Implements ways to improve team, process and service performance and suggest and implement changes to how the team operates.
• Implements the resolution of technical delivery problems and ensuring all parties involved are engaged in resolutions.
• Mentors and coordinates a diverse team to deliver medium-sized, technical projects within a specific domain which enable benefits for customers across a portfolio of projects.
• Champions, continuously develops and shares with team knowledge on emerging trends and changes in Technical Delivery.

• Project/Programme Management
• Agile Methodologies
• Requirements Management
• Requirements Gathering
• Service Level Agreement Management
• Program Increment Planning/Big Room Planning
• Stakeholder Management
• Presenting/demonstrating
• Risk Management
• KPI/Metric Monitoring
• Negotiation
• Decision Making

• Made decisions in ambiguous situations using incomplete information or differing opinions (e.g., divided team loyalties or unclear deliverables).
• Aligned project plans and objectives with BT strategy and values
• To suit the needs of a customer, colleague, or client; moved outside of expected process or practice
• Actively participated in strategy setting sessions
• Been a spokesperson for others on issues of integrity
• Experience of delivering projects in a technical environment and hold a formal qualification such as Prince2
• Proficient in the use of MS Office, Jira and Service Now

About us

BT Group was the world's first telco and our heritage in the sector is unrivalled.  As home to several of the UK's most recognised and cherished brands – BT, EE, Openreach and Plusnet, we have always played a critical role in creating the future, and we have reached an inflection point in the transformation of our business. 

Over the next two years, we will complete the UK's largest and most successful digital infrastructure project – connecting more than 25 million premises to full fibre broadband.  Together with our heavy investment in 5G, we play a central role in revolutionising how people connect with each other. 

While we are through the most capital-intensive phase of our fibre investment, meaning we can reward our shareholders for their commitment and patience, we are absolutely focused on how we organise ourselves in the best way to serve our customers in the years to come.  This includes radical simplification of systems, structures, and processes on a huge scale. Together with our application of AI and technology, we are on a path to creating the UK's best telco, reimagining the customer experience and relationship with one of this country's biggest infrastructure companies.  

Change on the scale we will all experience in the coming years is unprecedented.  BT Group is committed to being the driving force behind improving connectivity for millions and there has never been a more exciting time to join a company and leadership team with the skills, experience, creativity, and passion to take this company into a new era.

A FEW POINTS TO NOTE:

Although these roles are listed as full-time, if you're a job share partnership, work reduced hours, or any other way of working flexibly, please still get in touch.

We will also offer reasonable adjustments for the selection process if required, so please do not hesitate to inform us.

DON'T MEET EVERY SINGLE REQUIREMENT?

Studies have shown that women and people who are disabled, LGBTQ+, neurodiverse or from ethnic minority backgrounds are less likely to apply for jobs unless they meet every single qualification and criteria. We're committed to building a diverse, inclusive, and authentic workplace where everyone can be their best, so if you're excited about this role but your past experience doesn't align perfectly with every requirement on the Job Description, please apply anyway - you may just be the right candidate for this or other roles in our wider team.