Service Delivery Specialist

3 days ago

Bengaluru, Karnataka, India Aqilea (formerly Soltia) Full time ₹ 9,00,000 - ₹ 12,00,000 per year

Company Description

We are a consulting company with a bunch of technology-interested and happy people We love technology, we love design, and we love quality. Our diversity makes us unique and creates an inclusive and welcoming workplace where each individual is highly valued. With us, each individual is her/himself and respects others for who they are and we believe that when a fantastic mix of people gather and share their knowledge, experiences and ideas, we can help our customers on a completely different level. We are looking for you who is immediate joiner and want to grow with us With us, you have great opportunities to take real steps in your career and the opportunity to take great responsibility

Job Title: Service Delivery Specialist (SDS)

Location: Bangalore / Remote

Experience: 610 years

Employment Type: Full-time

About the Role

We are looking for an experienced Project Coordinator / Service Delivery Specialist to act as the bridge between business teams, technical teams, and external stakeholders. The role requires excellent communication, cross-functional collaboration, and a strong background in digital workplace platforms, IT service management, and governance practices.

Key Responsibilities

  • Serve as the liaison between business and technical teams, ensuring requirements are clearly communicated and prioritized.
  • Manage Office 365 suite operations including MS Teams, SharePoint, meeting rooms, and other Microsoft applications.
  • Set up and drive cross-functional forums with pillar functions, aligning on priorities.
  • Communicate with strategic stakeholders and global teams to ensure stable daily operations of work tools.
  • Translate business needs into technical requirements for support teams and external vendors.
  • Develop and improve support processes and Ways of Working across internal and external teams.
  • Guide product teams on operational procedures and best practices to ensure stable, high-quality operations.
  • Work closely with leadership to align on KPIs and operational goals.

Qualifications & Skills

  • Proven experience as a Project Coordinator or SDS, with strong stakeholder management skills.
  • Strong knowledge of Digital Workplace platforms and collaboration tools.
  • Skilled in reporting store portfolios and store telephony operations on a global scale.
  • Expertise in cross-functional collaboration with product and technical teams.
  • Experience in issue escalation, risk management, and maintaining risk registers.
  • Strong governance and compliance alignment experience.
  • Hands-on expertise in Service Management including:
    • Problem Management
  • Incident Management
  • Knowledge Management
  • Change Management
  • Business Continuity Planning
  • Awareness of cybersecurity frameworks and their impact on service delivery.
  • Familiarity with monitoring tools and industry technology trends.
  • Strong process orientation with knowledge of ITIL frameworks.

Good to Have

  • ITIL certification or practical knowledge of ITIL Foundation essentials.
  • Experience in QA (Quality Assurance) testing.
  • Hands-on experience with ServiceNow.

Location: Bangalore

Start Date: Immediate

Work Mode: Hybrid / Remote

Language Requirement: English (Excellent written and verbal skills)

Form of employment: Full-time until further notice, we apply 6 months probationary employment.

We interview candidates on an ongoing basis, do not wait to submit your application.

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