Helpdesk Engineer
7 days ago
Helpdesk Engineer
Position:
Helpdesk Engineer
Location:
Kochi
Job Type:
Full-Time
Work Mode:
Work from Office
Shift:
Night Shift
Job Summary
The
Helpdesk Engineer
at Geojit Technologies plays a crucial role in providing
technical support and assistance
to end-users across branches and the head office. This role ensures that IT-related issues and inquiries are resolved in a
timely, professional, and efficient manner
, enabling smooth day-to-day business operations.
Key Responsibilities
- Serve as the first point of contact for branches or internal users from the head office seeking technical assistance via phone, email, chat, or in person.
- Identify, analyze, and diagnose issues related to hardware, software, networks, and applications.
- Redirect unresolved or complex issues to higher-level support teams or specialized personnel.
- Provide basic user account administration, including password resets and account unlocks.
- Assist with the installation, configuration, and maintenance of computer hardware, software, printers, and peripherals.
- Assist in tracking IT assets and maintaining inventory records.
- Generate reports on recurring issues and support trends for proactive resolution.
- Provide Selfie Support for branches, including installation, configuration, and troubleshooting of Selfie/Back-office systems.
- Deliver connectivity support for branches and coordinate with service providers for issue resolution.
- Provide back-office application support.
- Manage antivirus software and ensure systems are secure.
- Provide hardware support and coordinate with AMC vendors as required.
- Provide Voice Logger and DCOB support.
- Handle CRM installation and coordinate with the Head Office support team.
Qualifications
- 1–2 years of relevant experience, preferably in financial services / stock market environments.
- Bachelor's degree in computer science / information technology or equivalent, from an accredited college or university.
- Strong troubleshooting skills.
- Proficiency in diagnosing and resolving hardware, software, and network issues.
- Basic knowledge of IT infrastructure maintenance.
- Excellent communication and customer service skills.
- Ability to work effectively under pressure and manage multiple priorities.
- Willingness to work in a full-time, office-based night shift role.
Interested candidates, please drop in the resume to
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