
Helpdesk Engineer
23 hours ago
Helpdesk Engineer
Position:
Helpdesk Engineer
Location:
Kochi
Job Type:
Full-Time
Work Mode:
Work from Office
Shift:
Night Shift
Job Summary
The
Helpdesk Engineer
at Geojit Technologies plays a crucial role in providing
technical support and assistance
to end-users across branches and the head office. This role ensures that IT-related issues and inquiries are resolved in a
timely, professional, and efficient manner
, enabling smooth day-to-day business operations.
Key Responsibilities
- Serve as the first point of contact for branches or internal users from the head office seeking technical assistance via phone, email, chat, or in person.
- Identify, analyze, and diagnose issues related to hardware, software, networks, and applications.
- Redirect unresolved or complex issues to higher-level support teams or specialized personnel.
- Provide basic user account administration, including password resets and account unlocks.
- Assist with the installation, configuration, and maintenance of computer hardware, software, printers, and peripherals.
- Assist in tracking IT assets and maintaining inventory records.
- Generate reports on recurring issues and support trends for proactive resolution.
- Provide Selfie Support for branches, including installation, configuration, and troubleshooting of Selfie/Back-office systems.
- Deliver connectivity support for branches and coordinate with service providers for issue resolution.
- Provide back-office application support.
- Manage antivirus software and ensure systems are secure.
- Provide hardware support and coordinate with AMC vendors as required.
- Provide Voice Logger and DCOB support.
- Handle CRM installation and coordinate with the Head Office support team.
Qualifications
- 1–2 years of relevant experience, preferably in financial services / stock market environments.
- Bachelor's degree in computer science / information technology or equivalent, from an accredited college or university.
- Strong troubleshooting skills.
- Proficiency in diagnosing and resolving hardware, software, and network issues.
- Basic knowledge of IT infrastructure maintenance.
- Excellent communication and customer service skills.
- Ability to work effectively under pressure and manage multiple priorities.
- Willingness to work in a full-time, office-based night shift role.
Interested candidates, please drop in the resume to
-
Resident Engineer
2 weeks ago
Cochin, Kerala, India I HUB DIGITAL TECHNOLOGIES PVT. LTD Full time ₹ 2,40,000 - ₹ 28,80,000 per yearJob Summary:The Resident Engineer will be responsible for providing on-site IT support services, including call logging, asset management, vendor coordination, and troubleshooting computer hardware, peripherals, and networking issues. The role involves day-to-day user support and ensuring smooth functioning of IT infrastructure.Key Responsibilities:Handle...
-
Business Analyst
3 days ago
Cochin, Kerala, India ZH Healthcare Full time ₹ 12,00,000 - ₹ 36,00,000 per yearWanted: A Business Analyst Who Can Decode US Healthcare Without Needing a Nap AfterLet's set the record straight: BlueBriX isn't your average healthcare tech company. We're the crew that believes "value-based care" should actually, you know, deliver value.And our platform? It's the digital backbone helping providers do just that—without resorting to sticky...