Engineering Manager – Reporting Platform

About Us: HighLevel is an AI powered, all-in-one white-label sales & marketing platform that empowers agencies, entrepreneurs, and businesses to elevate their digital presence and drive growth. We are proud to support a global and growing community of over 2 million businesses, comprised of agencies, consultants, and businesses of all sizes and industries. HighLevel empowers users with all the tools needed to capture, nurture, and close new leads into repeat customers. As of mid 2025, HighLevel processes over 15 billion API hits and handles more than 2.5 billion message events every day. Our platform manages over 470 terabytes of data distributed across five databases, operates with a network of over 250 microservices, and supports over 1 million domain names
Our People With over 1,500 team members across 15 countries, we operate in a global, remote-first environment. We are building more than software; we are building a global community rooted in creativity, collaboration, and impact. We take pride in cultivating a culture where innovation thrives, ideas are celebrated, and people come first, no matter where they call home
Our Impact As of mid 2025, our platform powers over 1.5 billion messages, helps generate over 200 million leads, and facilitates over 20 million conversations for the more than 2 million businesses we serve each month. Behind those numbers are real people growing their companies, connecting with customers, and making their mark - and we get to help make that happen
About the Role: HighLevel is looking for a strong Engineering Manager to lead our Reporting Team -- a high-impact group responsible for building the platform that powers analytics, dashboards, and business insights for our users
This team's mission is to build a robust, secure, and flexible system where business users and developers can create dashboards, widgets, and reports from any data source — including product data, custom business metrics, or third-party integrations. The ideal candidate will be equally comfortable leading engineers, managing delivery, shaping product strategy, and solving deeply technical challenges in a distributed, multi-database environment. Requirements: 8 years of experience in software engineering, including 2 years in engineering management Experience building analytics or reporting products, dashboarding frameworks, or embedded data platforms Strong understanding of data architecture, data modeling, and real-time/batch pipelines Familiarity with multiple data stores and query engines such as SQL, MongoDB, Firestore, ElasticSearch, Clickhouse, and Snowflake Comfort with event-driven systems using tools like GCP Pub/Sub, Cloud Tasks, and subscriptions Experience managing full-stack teams working with NestJS (backend) and (frontend) Track record of building platforms that enable internal and external developers to build on top of a core system Excellent communication and cross-functional leadership skills Responsibilities: Manage and mentor a team of engineers, ensuring growth, motivation, and high performance Drive the architecture and delivery of a flexible reporting platform with customizable widgets, embeddable dashboards, and secure data pipelines Collaborate with product, design, and platform teams to define and deliver on reporting product goals with strong user impact Guide system design involving streaming and batch pipelines, data modeling, and dashboard generation across multiple data sources Oversee monitoring, alerting, and system health, ensuring robust observability for all reporting services Ensure performance, scalability, and governance of reporting features for hundreds of thousands of accounts Collaborate cross-functionally to integrate with internal and third-party systems Own team delivery, roadmap prioritization, sprint planning, and retrospectives Foster engineering best practices, including code quality, observability, testing, and CI/CD processes Bonus Points: Experience managing teams building self-serve analytics, embeddable dashboards, or data visualization frameworks Exposure to forecasting and anomaly detection features in reporting systems Familiarity with multi-tenant SaaS environments, access control, and data isolation Understanding of observability practices and cost/performance tradeoffs across analytical queries EEO Statement: At HighLevel, we value diversity. In fact, we understand it makes our organisation stronger. We are committed to inclusive hiring/promotion practices that evaluate skill sets, abilities, and qualifications without regard to any characteristic unrelated to performing the job at the highest level. Our objective is to foster an environment where really talented employees from all walks of life can be their true and whole selves, cherished and welcomed for their differences while providing excellent service to our clients and learning from one another along the way Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions
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