Customer Care Executive/ Call center Executive
1 day ago
Roles and Responsibilities
- Handle customer queries via phone calls, emails, and chats to resolve their issues in a timely and professional manner.
- Provide accurate information about products/services to customers through effective communication skills.
- Identify opportunities for upselling/cross-selling of relevant products/services based on customer needs.
- Maintain records of all interactions with customers using CRM software (e.g., Salesforce).
- Collaborate with internal teams to resolve complex customer complaints.
Desired Candidate Profile
- 1-3 years of experience in BPO/Call Centre environment handling international voice process or similar roles.
- Excellent English , Malayalam, Telugu language proficiency (written & spoken) is Mandatory
- Strong understanding of Indian culture and ability to adapt quickly to new processes/systems.
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