Servicenow Developer

3 days ago

Chennai Pune, India Citiustech Full time US$ 90,000 - US$ 1,20,000 per year

Role & responsibilities

  • Provide technical leadership in specification, implementation and maintenance of ServiceNow
  • Develop and modify ServiceNow catalog, workflows, forms, lists, business rules, script includes and UI components.
  • Administer ServiceNow and serve as level 2 support
  • Provide solutions through configuration and customization including, but not limited to: user interface, workflow administration, reports, data imports, integration, custom scripting and third-party software integration by applying best practices
  • Offer expert guidance and solutions to technical issues on the ITSM platform
  • Develop, test and implement technical solutions
  • Decipher requirements, generate optimal design and build solutions to meet business needs
  • Promote, recommend and implement automated processes to improve ITSM efficiency.
    • Liaise cross-functionally as necessary to ensure department standards and goals are continuously met and maintained

Preferred candidate profile

  • Minimum 3 years experience in ServiceNow configuration & administration with strong understanding of ServiceNow integration solutions including: SSO, SAML, SSL, Web Services, LDAP, JDBC, ODBC, REST, SCP, SFTP, and MID servers
  • ITIL foundations certification
  • CAS/CIS or CAD ServiceNow certification and/or training are a plus
  • Expert level ServiceNow development skills
  • Strong technical knowledge and hands-on experience in ServiceNow Business rules, Script includes, UI actions, Scheduled jobs, client scripts, UI Policies, UI Pages, UI macros, ACL, workflows, Inbound/outbound emails, data source integrations, transform maps, REST/SOAP Integration etc.
  • Advanced experience with ServiceNow ITSM platform modules and features
  • System integration experience using web services and other web based technologies such as REST/SOAP.
  • Experience with development and implementation of ServiceNow ITSM modules - Incident Management, Problem Management, Configuration Management, Change Management, Knowledge Management, Service Catalog and ITSM integrations.
  • Knowledge of Java Script, HTML/CSS, AJAX and ServiceNow API.
  • Excellent verbal and written communication skills.
  • Well-rounded IT experience in both development and operations
  • Experience in ServiceNow Discovery and working knowledge of the ServiceNow Common Service Data Model (CSDM) is preferred.
    • Experience with third party plug-ins that offer cost effective business solutions
  • Must have good communication skills both oral and written, with the ability to negotiate in a non-confrontational manner, deliver clear well-structured and concise arguments to support your opinion, using facts, pro's/con's and business justifications.
  • Have a strong desire and clear understanding for high customer satisfaction
  • Must have the ability to work in fast paced environment, balance priorities and juggle multiple tasks at once
  • Good analytical, process management, organizational, presentation, interpersonal, leadership, project management, problem-solving and technical skills
  • Ability to work independently
  • Ability to train others in ServiceNow processes and tools
  • Ability to use software, hardware, and peripherals related to job responsibilities including MS Office
  • This position requires occasional work outside of normal business hours

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