
ServiceNow Developer
8 hours ago
Responsibilities :
- Design, develop, and implement ServiceNow solutions with a focus on ITSM modules (Incident, Problem, Change, Request, Knowledge).
- Customize ServiceNow applications, including forms, workflows, business rules, client scripts, UI policies, and notifications.
- Develop and maintain integrations between ServiceNow and other enterprise systems using REST/SOAP APIs.
- Collaborate with stakeholders to gather requirements, propose solutions, and ensure alignment with ITIL best practices.
- Perform unit testing, system testing, and support UAT for developed solutions.
- Participate in upgrades and patching activities while ensuring system stability.
- Troubleshoot and resolve technical issues, providing ongoing support and enhancements.
- Create and maintain technical documentation and knowledge base articles.
Qualifications :
- 4 years of experience as a ServiceNow Developer with proven expertise in ITSM modules.
- Strong understanding of ITIL processes and how they map to ServiceNow ITSM.
- Proficiency in JavaScript, Glide API, Jelly, HTML, CSS, and AngularJS (preferred).
- Hands-on experience in ServiceNow workflows, flow designer, catalog items, UI actions, UI pages, and client/server scripts.
- Experience in ServiceNow integrations using REST, SOAP, or MID Server.
- Knowledge of CMDB, Discovery, and Asset Management will be an advantage.
- Good experience with ServiceNow update sets, scoped applications, and performance tuning.
- Strong problem-solving, analytical, and communication skills.
- ServiceNow Certified System Administrator (CSA) is mandatory; CIS-ITSM certification is a plus.
Required Skills :
- ServiceNow Developer experience
- ITIL processes knowledge
- JavaScript, Glide API, Jelly, HTML, CSS, AngularJS
- ServiceNow workflows and integrations
- CMDB, Discovery, Asset Management knowledge
- Problem-solving and communication skills
- ServiceNow Certified System Administrator (CSA)
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