ServiceNow Developer

7 days ago

Pune, India AGILE TECHNOLOGY SOLUTIONS Full time

Responsibilities :- Design, develop, and implement ServiceNow solutions with a focus on ITSM modules (Incident, Problem, Change, Request, Knowledge).- Customize ServiceNow applications, including forms, workflows, business rules, client scripts, UI policies, and notifications.- Develop and maintain integrations between ServiceNow and other enterprise systems using REST/SOAP APIs.- Collaborate with stakeholders to gather requirements, propose solutions, and ensure alignment with ITIL best practices.- Perform unit testing, system testing, and support UAT for developed solutions.- Participate in upgrades and patching activities while ensuring system stability.- Troubleshoot and resolve technical issues, providing ongoing support and enhancements.- Create and maintain technical documentation and knowledge base articles.Qualifications :- 4 years of experience as a ServiceNow Developer with proven expertise in ITSM modules.- Strong understanding of ITIL processes and how they map to ServiceNow ITSM.- Proficiency in JavaScript, Glide API, Jelly, HTML, CSS, and AngularJS (preferred).- Hands-on experience in ServiceNow workflows, flow designer, catalog items, UI actions, UI pages, and client/server scripts.- Experience in ServiceNow integrations using REST, SOAP, or MID Server.- Knowledge of CMDB, Discovery, and Asset Management will be an advantage.- Good experience with ServiceNow update sets, scoped applications, and performance tuning.- Strong problem-solving, analytical, and communication skills.- ServiceNow Certified System Administrator (CSA) is mandatory; CIS-ITSM certification is a plus.Required Skills :- ServiceNow Developer experience- ITIL processes knowledge- JavaScript, Glide API, Jelly, HTML, CSS, AngularJS- ServiceNow workflows and integrations- CMDB, Discovery, Asset Management knowledge- Problem-solving and communication skills- ServiceNow Certified System Administrator (CSA) (ref:hirist.tech)

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