Process Lead/Team Lead

2 days ago

Gurgaon, Haryana, India Capgemini Full time ₹ 30,00,000 - ₹ 41,00,000 per year

Job Title: Process Lead / Team Lead Order to Cash (O2C)

Location: Gurugram

Shift: Night Shift (US Hours)

Experience Required:

  • Process Lead: 5–6 years / Max 5 LPA
  • Team Lead: 6+ years / Max 7 LPA

Job Description:

We are looking for experienced professionals to join our dynamic Order to Cash (O2C) team in Gurugram. The ideal candidates will have a strong background in end-to-end O2C processes, excellent communication skills, and a passion for driving operational excellence in a fast-paced, global environment.

Key Responsibilities:

  • Manage end-to-end Order to Cash operations including order management, billing, collections, and cash application.
  • Lead and mentor a team of O2C analysts (for Team Lead role).
  • Ensure timely and accurate processing of transactions.
  • Monitor KPIs and SLAs, and drive continuous process improvements.
  • Handle escalations and resolve issues effectively.
  • Collaborate with cross-functional teams and stakeholders across geographies.

Required Skills & Qualifications:

  • Graduate in Commerce, Finance, or related field.
  • Strong knowledge of O2C processes and ERP systems (SAP/Oracle preferred).
  • Excellent communication and stakeholder management skills.
  • Proven leadership experience (for Team Lead role).
  • Willingness to work in night shifts.

Compensation:

  • Process Lead: Up to 5 LPA
  • Team Lead: Up to 7 LPA

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