Process Lead/Team Lead
24 hours ago
Job Title: Process Lead / Team Lead Order to Cash (O2C)
Location: Gurugram
Shift: Night Shift (US Hours)
Experience Required:
- Process Lead: 5–6 years / Max 5 LPA
- Team Lead: 6+ years / Max 7 LPA
Job Description:
We are looking for experienced professionals to join our dynamic Order to Cash (O2C) team in Gurugram. The ideal candidates will have a strong background in end-to-end O2C processes, excellent communication skills, and a passion for driving operational excellence in a fast-paced, global environment.
Key Responsibilities:
- Manage end-to-end Order to Cash operations including order management, billing, collections, and cash application.
- Lead and mentor a team of O2C analysts (for Team Lead role).
- Ensure timely and accurate processing of transactions.
- Monitor KPIs and SLAs, and drive continuous process improvements.
- Handle escalations and resolve issues effectively.
- Collaborate with cross-functional teams and stakeholders across geographies.
Required Skills & Qualifications:
- Graduate in Commerce, Finance, or related field.
- Strong knowledge of O2C processes and ERP systems (SAP/Oracle preferred).
- Excellent communication and stakeholder management skills.
- Proven leadership experience (for Team Lead role).
- Willingness to work in night shifts.
Compensation:
- Process Lead: Up to 5 LPA
- Team Lead: Up to 7 LPA
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