Support Executive

3 days ago


Noida Sector Noida Uttar Pradesh, India IMTS Full time ₹ 2,16,000 - ₹ 2,40,000 per year

Key Responsibilities:

  • Listen to and review support calls (inbound & outbound) for quality checks.
  • Evaluate agents on communication, process adherence, and problem-solving.
  • Document errors, improvement areas, and provide structured feedback.
  • Assist in preparing daily/weekly quality reports.
  • Work with team leads to recommend improvements in customer handling.
  • Support training and process improvement initiatives.

Requirements:

  • Graduate/Final-year student (any discipline).
  • Excellent communication and listening skills.
  • Basic knowledge of MS Excel/Google Sheets for reporting.
  • Analytical mindset with attention to detail.
  • Interest in call auditing, customer support, and process improvement.

What We Offer:

  • Real-time exposure to Call Quality and Support Operations.
  • Training and mentorship from senior Quality Analysts.

Job Types: Full-time, Fresher

Pay: ₹18, ₹20,000.00 per month

Benefits:

  • Flexible schedule
  • Leave encashment

Location:

  • Noida Sector 16, Noida, Uttar Pradesh (Required)

Work Location: In person


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