Senior Business Analyst

2 weeks ago

Chennai Nagercoil, India Finsurge Pvt Full time ₹ 15,00,000 - ₹ 25,00,000 per year

Job Description:

We are looking for a skilled and detail-oriented Senior Business Analyst with 5+ years of experience, preferably in the eCommerce domain, to join our team. The ideal candidate will have strong analytical capabilities, excellent stakeholder communication skills, and a proven ability to translate business requirements into functional specifications.

Key Responsibilities:

  • Work closely with business stakeholders, product owners, and engineering teams to gather, analyze, and document requirements.
  • Understand and map eCommerce business processes including catalog management, cart & checkout, payment gateways, order management, and post-order operations.
  • Translate high-level business requirements into detailed user stories, use cases, wireframes, and functional specifications.
  • Collaborate with UX/UI teams to create seamless customer journeys and intuitive user experiences.
  • Lead workshops, brainstorming sessions, and stakeholder interviews to elicit business needs.
  • Assist in defining product roadmaps and feature prioritization based on business impact.
  • Support QA and development teams during sprint cycles by clarifying requirements and reviewing deliverables.
  • Conduct impact analysis, identify process improvements, and contribute to product innovation strategies.
  • Monitor and track key performance indicators (KPIs) and provide regular updates to stakeholders.

Required Skills & Experience:

  • 5+ years of experience as a Business Analyst, preferably in the eCommerce / retail / B2C domain.
  • Strong understanding of eCommerce platforms, digital customer experience, payment systems, and omnichannel solutions.
  • Proficient in creating BRDs, FRDs, user stories, and wireframes.
  • Familiarity with Agile/Scrum methodologies.
  • Excellent verbal and written communication skills; able to interact with technical and non-technical stakeholders.
  • Experience with tools like JIRA, Confluence, Figma/Balsamiq (for wireframes), and Excel.
  • Strong analytical and problem-solving skills with attention to detail

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