Business Analyst

2 days ago

Nagercoil, Tamil Nadu, India FinSurge Full time ₹ 5,00,000 - ₹ 15,00,000 per year

Experience
4+ years

Location
Chennai

About FinSurge
At FinSurge, we are at the forefront of transforming the global financial landscape. By integrating cutting-edge AI-based innovation, we empower today's Banks, Capital Markets, and Financial Institutions to tackle their most complex challenges. From navigating stringent regulatory demands to optimizing operational efficiencies, our solutions enable resilience, agility, and precision in an ever-evolving FinTech market.

Job Summary
We are looking for a skilled and detail-oriented Senior Business Analyst with 4+ years of experience, preferably in the eCommerce domain, to join our team. The ideal candidate should have strong analytical abilities, excellent stakeholder management skills, and a proven track record of translating complex business requirements into clear functional specifications

Key Responsibilities

  • Collaborate with business stakeholders, product owners, and engineering teams to gather, analyze, and document business requirements
  • Understand and map core eCommerce business processes such as catalog management, cart & checkout, payment gateways, order management, and post-order operations
  • Translate high-level business requirements into detailed user stories, use cases, wireframes, and functional specifications
  • Work closely with UX/UI teams to create seamless customer journeys and user-friendly interfaces
  • Conduct workshops, brainstorming sessions, and stakeholder interviews to elicit business needs
  • Support product roadmap development and prioritize features based on business impact
  • Assist development and QA teams during sprint cycles by clarifying requirements and reviewing deliverables
  • Conduct impact analysis, identify process improvement opportunities, and contribute to product innovation
  • Monitor key performance indicators (KPIs) and provide regular updates to stakeholders

Qualifications

  • Bachelor's degree in Business Administration, Information Technology, Computer Science, or a related field
  • Minimum 4 years of experience as a Business Analyst, preferably in eCommerce, Retail, or B2C domains
  • Strong understanding of eCommerce platforms, digital customer experiences, payment systems, and omnichannel solutions
  • Proficient in Agile/Scrum methodologies
  • Familiarity with documentation and collaboration tools like JIRA, Confluence, Figma, Balsamiq, and MS Excel

Preferred Qualifications

  • Business Requirement Gathering
  • Business Process Mapping
  • BRD (Business Requirement Document) & FRD (Functional Requirement Document) Preparation
  • User Story and Wireframe Creation
  • Agile / Scrum Project Management
  • eCommerce Domain Knowledge
  • UX/UI Collaboration
  • JIRA, Confluence, Figma / Balsamiq Proficiency
  • Analytical Thinking
  • Problem-Solving
  • Impact Analysis & Process Improvement
  • KPI Monitoring & Reporting
  • Stakeholder Management

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