
Business Analyst
12 hours ago
Job Summary:
The Business Analyst will be responsible for reaching out to prospective scholars and researchers, explaining the company's PhD support services, converting inquiries into sales, and maintaining long-term client relationships.
Key Responsibilities:
- Make outbound calls to potential clients and explain the company's PhD assistance services clearly and confidently.
- Handle inbound calls, answer queries, and provide accurate service information.
- Understand client requirements and suggest appropriate academic support services.
- Maintain a high conversion rate by following up with interested clients.
- Build and maintain a good relationship with clients to ensure repeat business.
- Update and maintain client records in the CRM system daily.
- Meet daily/weekly/monthly call and sales targets assigned by the management.
- Coordinate with internal departments to ensure smooth service delivery.
- Maintain professionalism and ensure customer satisfaction in every interaction.
Required Skills:
- Excellent communication and convincing skills.
- Good command of English and regional language (as required).
- Strong listening and interpersonal skills.
- Ability to handle pressure and meet targets.
- Basic computer and CRM knowledge.
Qualifications:
- Any degree.
- 0–2 years of experience in telesales or customer support (freshers can also apply).
- Experience in the education or research assistance sector will be an added advantage.
Salary & Benefits:
- Attractive salary with incentives.
- Training and skill development.
- Growth opportunities within the company.
Job Type: Full-time
Pay: ₹12, ₹20,000.00 per month
Benefits:
- Cell phone reimbursement
Work Location: In person
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