General Manager

18 hours ago

Bengaluru, Karnataka, India Tattvam Ventures Full time ₹ 15,00,000 - ₹ 18,00,000 per year

Designation : General Manager - CRM

Years of Experience : 12+ years

Industry : Real Estate

ROLE :

The role of the General Manager - CRM is to oversee all CRM functions, building the business's overall consumer management capability in order to provide a high level of service and excellent consumer experience and capture data across all key touch-points of the business.

The CRM Manager is a key pillar in the business's income generation strategy and he/she serves to maximize consumer retention and the acquisition of new consumers, therefore enabling the business to achieve its consumer base targets and ultimately its financial goals.

KEY DELIVERABLES/ RESPONSIBILITIES :

  • Build & maintain relationships with clients.

  • Escalating & resolving the concerns as raised by clients.

  • Conduct business reviews to make sure that the clients are satisfied with the service.

  • Coordinate with Internal departments to ensure that the business needs are fulfilled effectively.

  • Responsible for leading the Post Sales CRM Operations, payments and collections.

  • Ensure regular monitoring of project, progress and update the clients on the same.

  • Ensure on time completion, comprehensiveness, and accuracy of all documentation pertaining to sale and service.

  • To maintain relationship with clients and coordinate on client queries post booking formalities till possession.

  • To assist client with all queries pertaining to legal, agreement, registration, taxation, banking, etc.

  • Ensure the compliance with the process and procedures made by the company and ensure its effective implementation during the complete process.

  • To identify the discrepancies and keep them into the notification of the Management at the right time.

  • To prepare various reports on daily, weekly, quarterly and monthly basis.

  • Excellent communication and interpersonal skills.

  • Good hands on experience in advance excel formulas and have handled ERP (Sales Tracking Software)

  • Experience in real estate industry.

EDUCATION / DESIRED PROFILE :

  • Graduate/MBA with 10+years experience in the same profile.

  • Excellent communication writing and speaking skills.

COMPETENCIES/ SKILL SET :

  • Proven work experience as a CRM.

  • Solid background in customer acquisition strategies

  • Technical expertise with CRM and analytical systems

  • Knowledge of online marketing methods and best practices

  • An ability to manage marketing projects end-to-end

  • Strong communication skills along with a customer-oriented attitude

Job Types: Full-time, Permanent

Pay: ₹125, ₹150,000.00 per month

Benefits:

  • Cell phone reimbursement
  • Flexible schedule
  • Food provided
  • Health insurance
  • Paid sick time
  • Paid time off
  • Provident Fund
  • Work from home

Experience:

  • total work: 8 years (Preferred)

Work Location: In person

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