ServiceNow Architect

20 hours ago

Thiruvananthapuram, Kerala, India Saasvaap Inc. Full time ₹ 20,00,000 - ₹ 25,00,000 per year

We are seeking a highly skilled and experienced ServiceNow Architect to lead the design, development, and implementation of ServiceNow solutions across the organization.

The ideal candidate will have deep technical knowledge of the ServiceNow platform and proven experience in designing scalable, enterprise-level architectures that align with business needs.

Key Responsibilities :

- Serve as the technical lead and subject matter expert for all ServiceNow implementations and integrations.

- Design and architect ServiceNow solutions across modules such as ITSM, ITOM, HRSD, CSM, CMDB, and SecOps.

- Collaborate with business and IT stakeholders to understand requirements and translate them into scalable and efficient platform solutions.

- Define best practices, development standards, and governance frameworks for ServiceNow usage across the organization.

- Lead the technical delivery of projects, including configuration, development, integration, and testing.

- Oversee ServiceNow upgrades, patching, and enhancements ensuring minimal business disruption.

- Mentor and guide ServiceNow developers and administrators on technical design and architecture best practices.

- Ensure alignment of platform architecture with enterprise IT strategy and compliance requirements.

- Evaluate new ServiceNow features and applications and provide recommendations for adoption.

- Provide technical leadership in workshops, requirement gathering, solution design, and implementation phases.

Required Qualifications :

- Bachelors or Masters degree in Computer Science, Information Technology, or a related field.

- 15+ years of IT experience, with at least 5 years in ServiceNow platform architecture and development.

- Proven experience designing and implementing large-scale ServiceNow solutions across multiple modules.

- Strong understanding of ServiceNow platform capabilities, APIs, and integration techniques.

- Experience with ServiceNow scripting (JavaScript, Glide), workflows, business rules, client scripts, and UI policies.

- Strong knowledge of ITIL and ITSM processes.

- Hands-on experience integrating ServiceNow with third-party systems using REST, SOAP, and other integration methods.

- ServiceNow Certified System Administrator (CSA) and Certified Implementation Specialist (CIS) in one or more modules.

- ServiceNow Certified Application Developer or Certified Technical Architect (preferred).

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