ServiceNow ITOM Implementation Specialist

2 weeks ago

Thiruvananthapuram, India Saasvaap techies pvt lmd Full time

About the Role :We are seeking an experienced and highly skilled ServiceNow ITOM Implementation Specialist to join our remote team. The ideal candidate will have at least 5 years of hands-on experience implementing and integrating ServiceNow ITOM modules, with deep technical knowledge of IT operations and enterprise architecture. You will be instrumental in translating business needs into scalable ITOM solutions, maintaining a healthy CMDB, and leveraging automation and AI/ML for proactive IT Responsibilities:- Collaborate with business stakeholders, SMEs, and technical teams to gather and analyze functional and technical requirements through workshops, demos, and interviews.- Translate business objectives into detailed design specifications and implementation plans.- Prepare High-Level Designs (HLD) and Low-Level Designs (LLD) aligned with enterprise architecture.- Document technical designs, configurations, workflows, and integrations for future reference and audit purposes.- Configure and customize ServiceNow ITOM modules including:- Alert Management and Alert Intelligence- Incident Management integration with ITOM- Operational Intelligence / Predictive AIOps- Discovery and Service Mapping (horizontal and top-down)- Build and maintain CMDB and asset foundation data models.- Transform Maps- Data Sources- Import Sets- Reconciliation Rules and Identification Rules- Develop and maintain UI Actions, UI Policies, ACLs, and catalog items.- Write and optimize client-side and server-side scripts using:- JavaScript, Glide API, AngularJS, HTML, CSS, JSON, AJAX- Create and maintain Business Rules, Script Includes, Scheduled Jobs, and Scripted REST APIs.- Manage the application codebase, UI components, integrations, and ServiceNow update sets.- Ensure adherence to ServiceNow best practices and coding standards.- Participate in peer code reviews and deployment processes.- Manage day-to-day BAU (Business As Usual) operational support and troubleshooting for ITOM-related issues.- Monitor performance and health of ITOM components and integrations.- Proactively identify areas for optimization and automation.- Work closely with platform owners, infrastructure teams, architects, and third-party vendors to align solutions with enterprise IT strategy.- Contribute to technology roadmaps, proof-of-concepts (POCs), and long-term strategic planning for ServiceNow Qualifications :- Bachelors Degree in Computer Science, Information Technology, or related field (or equivalent practical experience).- Minimum 5 years of hands-on experience with ServiceNow ITOM implementation, configuration, and customization.- Strong understanding of CMDB design, Service Mapping, and discovery patterns.- Proven expertise with:- Event Management and Alert Correlation- Operational Intelligence / AIOps- Data Normalization and Reconciliation- Experience in custom development using Angular, JavaScript, Glide Scripting, and REST APIs.- Familiarity with CI/CD pipelines and ServiceNow DevOps integration (optional). (ref:hirist.tech)

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