MNC's Hiring For International Voice/Blended/Chat Process

2 days ago


Pune, Maharashtra, India Spes Manning Solutions LLP Full time ₹ 2,00,000 - ₹ 6,00,000 per year

Roles and Responsibilities

  • Handle customer queries via phone calls & chats in a professional and courteous manner.
  • Provide accurate information to customers regarding products/services offered by the company.
  • Resolve customer issues promptly and efficiently while maintaining high levels of satisfaction.
  • Meet performance targets set for first call resolution rate, handle time, abandon rate, etc.
  • Collaborate with team members to achieve common goals and objectives.

Desired Candidate Profile

  • Undergraduate freshers and experienced candidates can apply.
  • 0-5 years of experience in an international voice/chat process (blended process), UK process, chat process, or similar roles.
  • Freshers should have strong communication skills with excellent verbal fluency in English language.
  • Ability to work on rotational shifts including evenings & nights as per business requirements.


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