MS Team Engineer

2 days ago

Pune, Maharashtra, India Acura Solution Full time ₹ 5,00,000 - ₹ 15,00,000 per year


Job Description:
Job Description :
 The candidate should have good hands-on experience on MS team's administration
  • And knowledge/hand-on experience on Cisco WebEx Unity
  • Voice projects handling experience
  • Troubleshoot user call quality problems using advanced diagnostic troubleshooting toolset and Call Quality Dashboard.
  • Access and manage all reports in the Microsoft Teams admin centre as per business requirements.
  • Provision, manage, and maintain systems used to deliver emergency 911 services to customer office voice terminations.
  • Assign DIDs to new users.
  • Liaison with Masergy for PSTN related issues
  • Coordinate the address and voice numbering and dialling plan, in compliance with E-164 dialing schemes such as the NANP and IDD
  • Manage Trunk utilization of SBC in Teams Admin Centre.
  • Trunk Certificate management, upgradation, and monitoring.
  • Call queue configuration and management. Create, update, and manage KB document for service desk and user.
  • Create and Modify the Auto Attendants, Call Queues for Call Routing requirements.
  • Work with Masergy for any Service Provider related issues on PSTN trunks
  • Monitoring usage of Trunks of PSTN.
  • Reporting related to Teams Admin Center for Quality issues.
  • Create and Modify the Auto Attendants, Call Queues for Call Routing Requirements
  • Monitoring usage of Trunks of PSTN.
  • Reporting related to Teams Admin Centre for Quality issues
  • Person need to be dynamic and flexible to work on extended hours, some project mgmt activities like tracking, collaboration, meetings, vendor mgmt etc.

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