IT Product Support

2 weeks ago

Gurugram Noida, India Marsh McLennan Full time ₹ 6,00,000 - ₹ 12,00,000 per year

ESSENTIAL JOB RESPONSIBILITIES

  • Understand support ticket (Incidents and Service Requests) requirements and coordinate with requestors for better requirement clarity.
  • Analyze the support tickets, coordinate with other IT Teams, and provide technical solutions.
  • Understand the application and its various processes along with stakeholders information.
  • Good analytical, communication and email etiquette skills.
  • Excellent communication skills to interact with users, internal teams, and vendors.
  • Stay up to date with industry standard best practices/techniques related to Application development
  • Availability for meetings, on-call support, off-hours support work (including weekends) as required
  • Be able to work a flexible schedule to accommodate off-hours conference calls
  • Communicate with stakeholders regularly on the progress and status of outstanding tickets
  • Working knowledge of Agile and Lean methodologies

KNOWLEDGE, SKILLS AND ABILITIES

  • Minimum 1 year of Experience
  • Experience with web technologies such as JSON, XML, Web Services, APIs, SQL, and Database configuration
  • Familiarity with HTML, CSS, or JavaScript for debugging/analysis.
  • Any exposure to API testing tools Postman, Swagger.
  • Exposure to mobile app testing.
  • Excellent debugging and troubleshooting skills
  • Quick learner, quality conscious and committed to deadlines
  • Self-starter with excellent organizational and time management skills
  • Experience working in offshore-onsite delivery teams
  • Knowledgeable in ITIL or similar frameworks for incident management.
  • Excellent analytical and effective communication skills
  • Experience in using collaboration and workflow tools, incl. ServiceNow and Confluence

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