Assistant Manager-Control Tower

4 days ago

Bengaluru, Karnataka, India Nurture Agtech Full time ₹ 15,00,000 - ₹ 25,00,000 per year

Core Responsibilities

  • Track all Nurture metrics impacting supply chain health.
  • Act as the primary liaison between Operations and Central Stakeholders.
  • Handle ad hoc disruptions/breakdowns and ensure timely internal/external

communication.

  • Ensure asset operations assurance through close monitoring, stakeholder

management, and effective playbook design.

  • Monitor and pull scorecard metrics with preliminary RCA for Nurture operations.
  • Share weekly summaries for POC and pilot shipments across all clients.
  • Conduct deep dives on recurring issues to implement systemic solutions.
  • Review and improve processes across all Control Tower touchpoints.
  • Provide product improvement suggestions from CTs perspective after concerned

stakeholder consultation.

  • Monitor shipment flow, delays, cut-off misses, functional breaches, and potential

risks.

SCM Resolution Responsibilities

  • Be the single point of contact for SCM & internal stakeholder for E2E order resolutions.
  • Recognize and identify issues, deploy appropriate resources, manage status, and

drive resolutions.

  • Coordinate and resolve pan-India operational issues.
  • Monitor task completion and ensure timely data submissions.
  • Investigate and close incidents, accidents, and non-conformities with appropriate

documentation.

  • Share on-ground feedback with leadership, recommending changes for

operational improvement.

Requirements & Qualifications

  • Graduate/Postgraduate with 3+ years in SCM Issue Resolution & Product (retail,

ecommerce, food value chain, B2B/B2C ecosystems).

  • Proven skills in RCA and problem-solving.
  • Team management.

Skills & Attributes

  • Strong people management and analytical skills. (Excel, SQL)
  • Excellent problem-solving ability with a focus on practical solutions.
  • Goal-oriented with high standards and clear objective setting.
  • Excellent verbal and written communication.
  • Resilient, assertive, and eager to learn.
  • Working on weekends to support the BAU & Sale Days.

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