Laptop Service Engineer

2 weeks ago

Kasba Kolkata West Bengal, India Advanced Computer Solutions Full time ₹ 1,20,000 - ₹ 1,44,000 per year

Job Role: Laptop & Desktop Service Engineer1. Job Summary

A Laptop & Desktop Service Engineer is responsible for diagnosing, repairing, maintaining, and upgrading computers (both desktops and laptops). The role ensures that customer systems run smoothly, efficiently, and securely — either at the service center or at the client's location.

2. Key Responsibilities

Diagnosis & Troubleshooting

  • Identify and resolve hardware and software issues in desktops and laptops.
  • Troubleshoot problems related to booting, display, power supply, motherboard, RAM, HDD/SSD, keyboard, or other peripherals.
  • Diagnose software and OS-related problems including Windows installation, driver issues, and antivirus setup.

Repair & Maintenance

  • Replace or repair faulty components (motherboard, hard disk, RAM, SMPS, keyboard, etc.).
  • Perform regular maintenance, cleaning, and performance tuning of systems.
  • Handle BIOS updates and system configuration.

Installation & Configuration

  • Install and configure operating systems (Windows, Linux, etc.).
  • Set up new systems with required applications, drivers, and updates.
  • Configure LAN/Wi-Fi, printers, and other network devices.

Customer Service

  • Interact politely and professionally with customers.
  • Explain problems, solutions, and preventive maintenance to customers in simple terms.
  • Maintain service records and customer feedback logs.

Field Support (if applicable)

  • Visit clients' locations for onsite service and installations.
  • Provide emergency repair support when required.

3. Required Skills

  • Strong knowledge of computer hardware & peripherals.
  • Basic understanding of networking (LAN, IP configuration, router setup).
  • Good command over Windows installation & troubleshooting.
  • Ability to use diagnostic tools and software utilities.
  • Strong communication and customer-handling skills.
  • Problem-solving and time-management abilities.

4. Educational Qualification

  • Minimum: ITI / Diploma in Computer Hardware & Networking / Electronics
  • Preferred: Graduate in Computer Science or related field
  • Certifications like CompTIA A+, MCSE, or Hardware & Networking Diploma are added advantages.

5. Work Environment

  • Service center or field-based work.
  • Requires lifting and handling of computer equipment.
  • Regular interaction with customers and team members.

Job Types: Full-time, Permanent

Pay: ₹1, ₹12,000.00 per month

Work Location: In person

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