Building Operations, Facilities Services

JLL empowers you to shape a brighter way.  Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where they belong.  Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   JOB DESCRIPTION – AMBASSADOR SERVICES –AMBASSADORJLL Experience Services team members are "experts who create value through lasting partnerships." At JLL, it is our goal to provide workplace experiences that will be long remembered by our clients. We set the standard for superior experiences for our clients and our teams.Job SummaryThe Workplace Ambassador is responsible for delivering exceptional client experience every day through enhanced engagement, proactive communication, and high-touch service within a select portfolio of properties. The Ambassador will be expected to increase the level of engagement and partnership between JLL, service partners and our clients to provide superior service delivery while enhancing their individual personal and professional skills. This client-facing role provides the opportunity to combine your passion for service, brilliant people skills and enthusiasm for creating a hospitality-focused workplace environmentKey Responsibilities:Client and Employee Assistance:Walk floors and shared spaces to ensure they are stocked, maintained, and appropriately utilized.Serve as the primary point of contact for employees, providing a high-touch, hospitable experience.Maintain conference rooms for cleanliness and set-up.Organize and manage fun, engaging community events to foster employee connections.Drive behavioral changes to support new ways of working (e.g., hoteling etiquette).Conference and Meeting Room Booking Management:Liaise with the cleaning team to ensure meeting rooms are clean and tidy after each use.Coordinate furniture movement with floor SPOCs/Leads and obtain necessary approvals.Check and ensure all necessary equipment and facilities are in good working condition.Collaborate with relevant teams for outsourced items ordered for events.Be aware of any project works or building issues that may impact your customersCommunity & Event Management:Conduct pulse surveys to understand occupants' needs and address concerns.Conduct monthly Workplace Connect and Focus Meet sessions with various projects.Capture feedback through personal interactions and point of view app.Perform routine walkthroughs and assessments of the space.Maintain effective communication and working relationships with all other departments.Conduct employee events focusing on driving connection, creating awareness and supporting them in workplace.Oversee events/work with the internal client SPOC team to create a calendar of events, learn sessions.Provide outputs of workplace meetings, forwarding business comments and reactions on workplace issues to client CRE team.Floor InspectionsMonitor cleanliness at the workplace especially key touchpoint areas.Ensure level of cleanliness is at its optimum level.Conduct daily walk with site cleaning supervisor and ensure standards are met according to the PPM.Manage vendor to ensure compliance for scheduled maintenance.Requirements:Excellent interpersonal skills with a customer-focused mindset.Strong organizational and problem-solving abilities.Proactive and self-motivated individual with the ability to work independently.Attention to detail and ability to prioritize tasks.Good communication skills with the ability to engage and connect with people.QualificationsBachelor's degree or equivalentPrior relevant experience in hospitality, facility/property management, building operations and/or knowledge of commercial real estate, preferredExceptional customer service skills and professionalism with a passion for hospitalityHighly collaborative with strong interpersonal skills and track record of excellent internal and external customer serviceExcellent verbal and written communication skills with the ability to communicate professionallyExcellent organizational skills and process managementAbility to work independently – strong prioritization and time management skillsAbility to work with diverse teams – lead by example; respectful, cooperative, accountableAbility to manage multiple priorities and deliver results in a fast-paced environmentAbility to quickly adapt to new devices, technology, and applicationsProficient in Microsoft Office Suite (Teams, Excel, PowerPoint, Word, OneNote, Outlook)Location: On-site –New Delhi, DLScheduled Weekly Hours:48If this job description resonates with you, we encourage you to apply even if you don't meet all of the requirements.  We're interested in getting to know you and what you bring to the tableJLL Privacy NoticeJones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL's recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.For additional details please see our career site pages for each country.For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy here.Jones Lang LaSalle ("JLL") is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.