Customer Service Executive- LCL FCL Shipments

1 week ago

Mumbai, Maharashtra, India Freight Systems Full time ₹ 4,00,000 - ₹ 12,00,000 per year

Job Summary:

  • To deliver a quality commercial distribution channel between the customer and FSL, by distributing products and services that encourage the success of our customer.
  • To focus on the customer and answer enquires efficiently and within the stated guidelines.
  • Proactively dealing with customer complaints and queries, ensuring assistance through to resolution.
  • To use E-Freight Suite to keep track of all customer transactions and interactions.
  • Upselling and handling new accounts as well as existing accounts.
  • Maintain, grow, and build long term relationships with customers in the current account portfolio via phone calls, emails, and job quality follow up.
  • To act as the link between the customer and various departments to ensure efficient levels of service.
  • Cross check and raise invoices as per company objectives and within the agreed delivery deadlines.
  • Identifying and escalating consistent or recurring problems with the systems functionality.
  • Assisting management with any assigned special projects and providing backup to the team manager when required.
  • Additional duties as assigned.

Job Type: Full-time

Language:

  • English (Preferred)
  • Hindi (Preferred)

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