Branch Manager

2 days ago


Coimbatore, Tamil Nadu, India Tony Chapal Full time

The Branch Manager (BM) is responsible for overseeing branch operations, driving business growth, achieving revenue targets, and ensuring smooth service delivery. The role requires strong leadership, sales orientation, customer service skills, and the ability to coordinate with medical, academic, and administrative teams.

Key Responsibilities1. Business Development & Sales

  • Drive sales targets for assigned territory/branch.
  • Identify new business opportunities with schools, colleges, hospitals, and corporate partners.
  • Build and maintain strong client relationships to increase admissions and service usage.
  • Conduct market research to understand competitor trends and customer needs.
  • Plan and execute promotional activities, events, and campaigns.

2. Operations & Administration

  • Oversee daily center/branch operations and ensure smooth workflow.
  • Monitor staff performance and ensure compliance with company policies.
  • Manage scheduling, documentation, and reporting activities.
  • Maintain accurate data on student/doctor enrollments, course progress, and service delivery.

3. Team Management

  • Lead and motivate sales, academic, and support teams.
  • Conduct team meetings, training, and performance evaluations.
  • Assign targets and track team productivity.

4. Revenue & Financial Management

  • Ensure monthly revenue goals are achieved.
  • Control operational expenses and optimize resource usage.
  • Prepare periodic MIS reports, business forecasts, and performance updates.

5. Customer Service Excellence

  • Ensure high satisfaction levels for students, doctors, and clients.
  • Resolve escalations and ensure timely service delivery.
  • Maintain professional communication and follow-ups.

Key Skills Required

  • Strong sales & business development skills
  • Leadership and team handling
  • Excellent communication & presentation skills
  • Problem solving and time management
  • Knowledge of healthcare education / medical training industry (preferred)
  • Ability to work under targets and deadlines

Qualifications

  • Bachelor's degree in Business Administration or related field
  • MBA preferred
  • 3–7 years of experience in sales/operations, preferably in Ed-tech, Healthcare, or Training Industry

Job Type: Full-time

Pay: ₹35, ₹50,000.00 per month

Work Location: In person


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