Retail Systems Business Analyst

6 days ago

Bengaluru, Karnataka, India DysrupIT Full time ₹ 15,00,000 - ₹ 28,00,000 per year

JOB SUMMARY:

We are seeking a highly analytical and detail-oriented Business Analyst (BA) with strong expertise in backend retail operations, inventory management, and point-of-sale (POS) systems. This role will bridge the gap between business needs and technical solutions, ensuring smooth operations across retail systems and backend processes. The ideal candidate will have hands-on experience in retail ERP environments, POS integrations, and familiarity with Microsoft Dynamics AX / X++ or similar platforms.

JOB RESPONSIBILITIES:

  • Partner with business stakeholders to gather, analyze, and document requirements related to retail backend operations, inventory workflows, and POS systems.
  • Translate business needs into functional specifications for development and technical teams (with focus on X++ or ERP-related configurations).
  • Support implementation, testing, and deployment of enhancements in POS and retail systems.
  • Collaborate with developers to validate backend logic, system interfaces, and data flows.
  • Conduct impact analysis for new features and changes in retail backend operations (pricing, stock management, store operations, etc.).
  • Prepare and maintain process documentation, business rules, and workflow diagrams.
  • Assist QA teams in developing test cases and validating system changes.
  • Provide production support and troubleshoot issues in collaboration with IT and operations teams.
  • Identify opportunities for process improvement and system optimization in retail backend functions.

JOB QUALIFICATIONS:

  • Bachelor's degree in Information Technology, Business, or a related field.
  • Proven experience as a Business Analyst in retail operations, POS, or ERP systems.
  • Strong knowledge of inventory management, backend retail workflows, and store operations processes.
  • Familiarity with Microsoft Dynamics AX / X++ (or similar ERP/retail platforms).
  • Ability to analyze complex business processes and translate them into system requirements.
  • Experience in working with cross-functional teams including IT, developers, QA, and retail operations.
  • Strong documentation, communication, and stakeholder management skills.
  • Knowledge of SQL, data flows, or integration concepts is a plus.

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