Front Office Executive and Administration Assistant

1 day ago


Chandigarh, Chandigarh, India Faces N Smiles - Dental Clinic Full time ₹ 4,00,000 - ₹ 6,00,000 per year

Role & responsibilities

1. Reception & Patient Management

  • Greet patients and visitors with warmth and professionalism.
  • Handle patient registration and maintain accurate records.
  • Manage patient flow to ensure minimal waiting time and a smooth experience.

2. Appointments & Scheduling

  • Manage appointment bookings via phone, email, and walk-ins.
  • Maintain and update the daily appointment calendar.
  • Coordinate with dentists and specialists to avoid scheduling conflicts.

3. Billing & Payments

  • Generate invoices, process payments, and maintain cash/credit records.
  • Explain billing details and procedures to patients.
  • Coordinate with insurance providers, if applicable.

4. Customer Service & Experience

  • Respond promptly to patient inquiries and complaints.
  • Provide information about treatments, offers, and follow-up care.
  • Ensure the reception area is clean, organized, and welcoming at all times.

5. Administrative Support

  • Handle incoming and outgoing calls, emails, and correspondence.
  • Maintain inventory of front-office supplies.
  • Assist with marketing activities such as appointment reminders and patient feedback collection.

Preferred candidate profile

  • Diploma in Hospitality/Front Office/Healthcare preferred.
  • Excellent communication skills in English and Hindi language.
  • Proficient in using computer & Excel.
  • Pleasant personality, grooming, and etiquette suited for a premium clinic environment.
  • Ability to multitask and work under pressure while maintaining a calm demeanor.


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