IT Executive

5 days ago

Cochin, Kerala, India Santa Monica Study Abroad Full time ₹ 3,00,000 - ₹ 3,60,000 per year

Job title : IT Executive

Location : Kochi

Responsibilities:

  • Lead the IT team (LMS, ERP, assessment, support).

  • Plan and oversee implementation of new technology solutions.

  • Ensure exam platforms are reliable, secure, and student-friendly.

  • Coordinate with Academic Head to align IT systems with academic needs.

  • Troubleshoot escalated issues during exams and resolve within timelines.

  • Manage vendor relations (if external tools are used).

  • Regularly upgrade systems to adopt new technologies.

  • Conduct training sessions for IT staff and faculty on technical tools.

Deliverables:

  • Weekly and monthly IT performance reports.

  • 100% uptime during exam periods.

  • Successful integration of all academic content into systems.

  • IT Team

Salary: n25,000n30,000/month

A. LMS Administrator

  • Upload and configure tests, quizzes, and content.

  • Manage user roles and permissions.

  • Ensure smooth LMS operations during exams.

B. ERP Administrator

  • Manage student registration, dashboards, and certification processes.

  • Handle ERP integration with other academic platforms.

  • Generate reports for management on student progress.

C. Assessment Technologist

  • Configure exam rules (randomization, difficulty, and time limits).

  • Validate uploaded content before exams.

  • Run pilot tests to ensure functionality.

D. Proctoring Engineer

  • Implement AI-based proctoring systems.

  • Monitor exam sessions and flag violations.

  • Generate post-exam integrity reports.

E. Content Integrator

  • Convert faculty-generated content into LMS-compatible format.

  • Ensure proper tagging, formatting, and categorization.

  • Upload content in multiple formats (PDF, video, interactive modules).

F. Helpdesk Support

  • Provide real-time assistance to students, faculty, and schools.

  • Log, track, and resolve issues within defined SLA.

  • Maintain knowledge base and FAQs for recurring problems.

Deliverables (common for IT team):

  • Error-free and secure exam conduction.

  • Weekly IT performance and incident resolution reports.

  • Smooth student and faculty experience across platforms.

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