Senior Technical Support Analyst

1 day ago

Bengaluru, Karnataka, India SPX FLOW, Inc. Full time ₹ 9,00,000 - ₹ 12,00,000 per year

Job Summary
The Technical Support Specialist (TSS) is responsible for managing the lifecycle and resolution of incidents and requests globally for our EUC community.

Principle Duties And Responsibilities

  • Manages the lifecycle (ticket generation to closure) of all in-scope incidents and service requests in line with service tickets best practice ways of working.
  • Resolves incidents and fulfills service requests with high level of customer service.
  • Prepare and maintain KDs for services in scope.
  • Provide support, advise & training to TechM service desk when required.
  • Participate in testing for introduction of new or improved services.
  • L1-L2 Server/Network management
  • L1-L2 Security related responsibilities
  • Mail Administration

Knowledge, Skills & Abilities

  • Sound expertise with windows-based desktop, hardware, software, networking and peripherals including, but not limited to, Microsoft products, servers, desktops, laptops, VPN, printers, video conferencing, telecommunications devices / monitoring tool including mobile devices, local area network, etc.
  • Good knowledge of working with a Service Desk tool such as Ivanti IT Service Management (ISM).
  • Take-charge individual with lots of energy & initiative.
  • Excellent customer service skills and customer focus.
  • Ability to effectively prioritize and execute tasks in a high-pressure environment.
  • Must be highly self-motivated, self-directed, exhibit strong initiative and be attentive to detail.
  • Good English verbal and written communication skills with the ability to present ideas in a user-friendly language.
  • Flexibility to operate in a shift pattern of 16x5

Education And Experience
Required Education / Experience

  • 2-3 years of experience in a related position in a corporate environment
  • Bachelor Degree in IT or business related field or the recognized equivalent in work experience or self-study
  • Experience with Desktop, LAN and telecommunications devices including mobile devices

Preferred Education / Experience

  • Microsoft, A+
  • ITIL

  • Business Support Analyst

    1 day ago

    Bengaluru, Karnataka, India Natwest Digitalx Full time ₹ 20,00,000 - ₹ 25,00,000 per year

    Join us as a Business Support AnalystIn this influential role, youll be supporting the delivery of people related and operational processes, systems and logisticsYoull be supporting the insight and analysis of key people related metrics to make sure appropriate actions are takenThis is a chance to set up a positive environment of engagement and challenge,...

  • Senior Technical Analyst

    2 weeks ago

    Bengaluru, Karnataka, India Sapiens Full time ₹ 12,00,000 - ₹ 24,00,000 per year

    Senior Technical Analyst Sapiens is on the lookout for a Senior Technical Analyst to become a key player in our Bangalore team. If you're a seasoned Technical Analyst pro and ready to take your career to new heights with an established, globally successful company, this role could be the perfect fit. Location: Bangalore Working Model: Our...

  • Senior Technical Support Analyst

    1 day ago

    Bengaluru, Karnataka, India CSG Full time ₹ 8,00,000 - ₹ 24,00,000 per year

    Hi, I'm Debin Dennis, your recruiter and guide to joining CSG We're looking for a seasoned Senior Technical Support Analyst to join our Payments Operations team and play a vital role in ensuring seamless, secure, and scalable financial transaction flows for our global clients.In this role, you'll be the frontline of incident response, technical...

  • Oracle Fusion Technical Senior Analyst

    3 days ago

    Bengaluru, Karnataka, India Johnson Controls Full time ₹ 15,00,000 - ₹ 25,00,000 per year

    Position Details:Job Title: Oracle Fusion Technical Senior AnalystLocation: BangaloreExperience Required: 8+ yearsAbout the Role:As a Senior Technical Analyst, you will play a key role in delivering business solutions that support global and regional teams. Youll lead the development and support of Fusion extensions, drive continuous improvement, and ensure...

  • It Technical Support Analyst

    5 days ago

    Bengaluru, Karnataka, India Sartorius Full time ₹ 2,00,000 - ₹ 6,00,000 per year

    The IT Helpdesk Support Analyst will be responsible for providing expert technical knowledge in the maintenance of endpoint devices and applications. The goal is to solve and troubleshoot technical issues in the end user support area and manage the resolution process.Main Responsibilities & Tasks:Initiate customer contact, escalate to appropriate parties and...

  • Technical Solutions Analyst

    5 days ago

    Bengaluru, Karnataka, India TSIT Digital Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Company DescriptionTSIT Digital, founded in 2019 and based in Dallas, Texas, is a global business solutions, product development, and IT services firm. The company specializes in ECM, Managed Cloud, Application Development & Modernization, Analytics, and Infrastructure Solutions. TSIT Digital's "Client First" approach ensures dedicated teams to help...

  • Senior Technical Analyst

    2 days ago

    Bengaluru, Karnataka, India Computacenter AG & Co. oHG Full time ₹ 80,00,000 - ₹ 2,00,00,000 per year

    Senior Technical Analyst - Release ManagementLife on the teamAre you passionate about ITIL Processes and ready to explore your capabilities?We are a rapidly growing team, and we support UK, Germany, US and other regions, managing various IT infra projects/ programs. We provide a platform which lets you explore and utilize your talent and skill into Release...

  • Senior Business Analyst

    1 week ago

    Bengaluru, Karnataka, India NTT DATA, Inc. Full time ₹ 1,50,000 - ₹ 28,00,000 per year

    We are currently seeking a Required. Senior Business Analyst - Data Senior Business Analyst - Data to join our team in Bangalore, Karntaka (IN-KA), India (IN)."Job Duties: The Data Business Analysts will work in the NTT DATA CPO team, reporting to the CPO or delegate.The Data Business Analysts will manage, facilitate and execute the requirements management...

  • Technical Analyst 2-Support

    2 weeks ago

    Bengaluru, Karnataka, India Oracle Full time ₹ 5,00,000 - ₹ 15,00,000 per year

    As a Technical Solution Analyst II, your role involves conducting investigations on front-end applications. This includes capturing information, applying fix tools, shadowing end users, and testing workflows internally and externally. Backend techniques to be used, including gathering log files, querying tables, updating database fields, and cycling servers....

  • Senior Data Analyst

    3 days ago

    Bengaluru, Karnataka, India MiQ Digital Full time ₹ 15,00,000 - ₹ 25,00,000 per year

    Location: BengaluruWhat you'll doWe're MiQ, a global programmatic media partner for marketers and agencies.Our people are at the heart of everything we do, so you will be too. No matter the role or the location, we're all united in the vision to lead the programmatic industry and make it better.As part of the PDS team, you will work as an independent...