Regional Technical Service Engineer

2 days ago

Bengaluru, Karnataka, India Resmed Full time US$ 80,000 - US$ 1,20,000 per year
Job description

ResMed is a global leader in connected devices and digital health. We help millions of people sleep, breathe, and live better lives. Are you ready to help fuel our growth? As ResMed continues to evolve with the future of healthcare, our customer-centric organization focuses on cloud-connected devices and digital health technologies that are designed to help treat and manage sleep apnea, COPD, and other chronic respiratory diseases that, together, affect over one billion people worldwide.

 

Lets talk about the team

You will be joining a dedicated Technical Support team focused on delivering exceptional after-sales service and support across the region. Our culture prioritizes customer-first principles, collaboration, and continuous improvement to enhance both customer experience and product reliability.

 

Let's talk about the role

  • As a Regional Technical Service Engineer - South, you will be responsible for planning and developing service strategies that align with the company's objectives. Key responsibilities include:
  • Ensuring response times, first-time fix rates, and preventive maintenance compliance meet or exceed targets.
  • Leading the creation and execution of a "customer first" and "company first" service strategy to drive a win-win outcome.
  • Implementing and managing audit programs for service distributors, analyzing findings, and closing gaps in after-sales service delivery.
  • Managing and delivering a high-quality customer experience from a service and repair perspective.
  • Providing real-time feedback on quality issues to improve product reliability and customer satisfaction.
  • Creating and maintaining after-sales dashboards covering metrics such as first-time fix (FTF), turnaround time (TAT), revenue pipeline, distributor service scores, spares forecasting, training needs, and safety stock levels.
  • Collaborating with cross-functional teams and occasionally leading projects and training junior staff.
  • Evaluating and supporting ongoing training needs to strengthen service capabilities within the region.
  • Managing cost-efficiency within the service department, including labour, spare parts, and assets.
 

Let's talk about you

  • Bachelor's degree in Biomedical Engineering, Electronics/Electrical Engineering (B.Tech/B.E) or equivalent.
  • 6-8 years of experience servicing medical devices or similar technology-driven products.
  • Strong customer service orientation with a passion for exceeding customer expectations.
  • Proven ability to plan, implement, and monitor service strategies and audit programs.
  • Experience managing service quality metrics such as first-time fix rates, turnaround times, and compliance.
  • Demonstrated ability to analyze data and create dashboards/reports to guide decision-making.
  • Proactive mindset with a drive to identify opportunities for continuous improvement.
  • Excellent communication and interpersonal skills to build productive relationships with internal teams and external distributors.
  • Effective cost management experience within a service or technical support function.

Joining us is more than saying "yes" to making the world a healthier place. It's discovering a career that's challenging, supportive and inspiring. Where a culture driven by excellence helps you not only meet your goals, but also create new ones. We focus on creating a diverse and inclusive culture, encouraging individual expression in the workplace and thrive on the innovative ideas this generates. If this sounds like the workplace for you, apply now We commit to respond to every applicant.

  • Regional Service Manager

    2 weeks ago

    Bengaluru, Karnataka, India SV Management Consultants Full time ₹ 15,00,000 - ₹ 25,00,000 per year

    About the Role:We are seeking an experienced Regional Service Manager to oversee all service and support operations for our genset division in the South Region. The ideal candidate will be responsible for leading a team of service professionals to ensure high levels of customer satisfaction and drive service revenue growth.Role & responsibilitiesManage...

  • Regional services Manager Bangalore

    1 week ago

    Bengaluru, Karnataka, India SV Management Consultants Full time ₹ 15,00,000 - ₹ 25,00,000 per year

    Regional services Manager BangaloreKnowledge - Genset and Engines technical KnowledgeThe position is required to establish and support growth of EPS business in domestic by supporting RSMs in coordinating with QAG for diagnostic support, technician training and warranty administration, Parts execution and warranty administration.The person would also...

  • Regional Service Manager

    4 days ago

    Bengaluru, Karnataka, India NTT DATA Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    Make an impact with NTT DATAJoin a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it's a place where you can grow, belong and thrive.Your day at NTT DATAThe Manager, IT...

  • Regional Service Manager

    4 days ago

    Bengaluru, Karnataka, India NTT Ltd. Full time ₹ 15,00,000 - ₹ 25,00,000 per year

    Make an impact with NTT DATAJoin a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it's a place where you can grow, belong and thrive. Your day at NTT DATAThe Manager, IT...

  • Technical Service Engineer

    4 days ago

    Bengaluru, Karnataka, India Sun Spectrum Private Limited Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    Company DescriptionSun Spectrum Private Limited, established in 2024, is a trusted distributor of high-performance solar panels and inverters, exclusively serving solar installation professionals. We collaborate with top-tier manufacturers to provide high-quality, reliable products that meet the demanding needs of the solar industry. Our mission is to...

  • Regional Manager

    2 days ago

    Bengaluru, Karnataka, India A&S Creations Full time ₹ 21,35,000 - ₹ 42,70,000 per year

    Job Summary:We are seeking an experienced and proactive Regional Manager – South India to oversee business development, sales operations, and customer support across the southern region. The ideal candidate will possess strong leadership qualities, extensive experience in B2B/B2G sales, and a deep understanding of the government procurement ecosystem,...

  • Regional Manager

    1 week ago

    Bengaluru, Karnataka, India Bosch Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    Company DescriptionBosch Global Software Technologies Private Limited is a 100% owned subsidiary of Robert Bosch GmbH, one of the world's leading global supplier of technology and services, offering end-to-end Engineering, IT and Business Solutions. With over 27,000+ associates, it's the largest software development center of Bosch, outside Germany,...

  • Technical Service Engineer

    6 days ago

    Bengaluru, Karnataka, India Chevron Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    Total Number of Openings4About the position:Technical Service Engineers perform a variety of technical support work for the Hydrocracking, Hydrotreating, Lube Hydroprocessing, and Residuum Hydrotreating technologies as well as other refining technologies. This work includes catalyst and licensing proposals, technical service, process designs, and startup...

  • Senior Technical Services Engineer

    1 week ago

    Bengaluru, Karnataka, India WEKA Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    WEKA is transforming how organizations build, run, and scale AI and accelerated compute workflows with NeuralMesh, our intelligent, adaptive mesh storage system. Unlike traditional data infrastructures, which become more fragile as compute environments grow and performance demands increase, NeuralMesh becomes faster, stronger, and more efficient as it...

  • Senior Technical Services Engineer

    2 weeks ago

    Bengaluru, Karnataka, India WEKA Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    WEKA is transforming how organizations build, run, and scale AI and accelerated compute workflows with NeuralMesh, our intelligent, adaptive mesh storage system. Unlike traditional data infrastructures, which become more fragile as compute environments grow and performance demands increase, NeuralMesh becomes faster, stronger, and more efficient as it...