Partner Account Manager

All roles at JumpCloud are Remote unless otherwise specified in the Job Description.

About JumpCloud

JumpCloud delivers a unified open directory platform that makes it easy to securely manage identities, devices, and access across your organization. With JumpCloud, IT teams and MSPs enable users to work securely from anywhere and manage their Windows, Apple, Linux, and Android devices from a single platform. JumpCloud is IT Simplified.

About the Role

JumpCloud is seeking a seasoned Account Manager to steward our most strategic India enterprise customers. This is a high-visibility role for a commercial leader who will own the retention and growth of our top-tier accounts, acting as a trusted advisor to C-level IT and Security executives. Crucially, you will navigate this landscape by leveraging strong partnerships, working hand-in-hand with our channel ecosystem to drive value.

What You Will Deliver

Your primary mission is to protect and grow a significant Book of Business. You will drive deep account engagement through Executive Business Reviews (EBRs), roadmap discussions, and strategic value mapping. By analyzing customer health and usage data, you will proactively identify risks and uncover opportunities for cross-selling and significant expansion.

You will also drive Channel Synergy: You will collaborate closely with Value Added Resellers (VARs), System Integrators (SIs), and MSPs. You understand that success in the India market is often partner-led, and you will coordinate with partners to streamline renewals, identify expansion opportunities, and drive co-sell motions.

Success in this role requires tight coordination and commercial maturity. You will lead the account strategy, aligning Customer Success, Marketing, Channel teams, and Leadership to ensure your customers achieve their outcomes. You will also own the commercial integrity of the account, maintaining accurate forecasts for Net ARR and renewal rates.

• • Channel & Partner Experience: Demonstrated success working with and through channel partners (VARs, MSPs, SIs) in the India region. You understand the mechanics of partner-led growth, deal registration, and maintaining healthy channel conflict resolution.
• Consistent Experience: A stable career history demonstrating tenure and progression within Enterprise SaaS organizations. We are looking for builders, not just passers-through.
• Proven Track Record: A documented history of consistent over-performance against quota (renewals and expansion). You can point to specific wins and long-term customer growth you orchestrated directly or with partners.
• Education: Bachelor's degree required; MBA is highly preferred.
• Travel: Willingness and ability to travel up to 25% for onsite customer engagement, partner meetings, QBRs, and industry events within India.
• Methodology: Deep familiarity with complex sales methodologies (Challenger, MEDDIC, SPIN).

• • Impact: Manage the accounts that matter most to our business.
• Growth: Clear career progression in a fast-scaling global company.
• Flexibility: 100% Remote within India with opportunity for Travel

Where you'll be working/Location:

JumpCloud is committed to being Remote First, meaning that you are able to work remotely within the country noted in the Job Description.

This role is remote in the country of India. You must be located in and authorized to work in India to be considered for this role.

Language:

JumpCloud has teams in 15+ countries around the world and conducts our internal business in English. The interview and any additional screening process will take place primarily in English. To be considered for a role at JumpCloud, you will be required to speak and write in English fluently. Any additional language requirements will be included in the details of the job description.

Why JumpCloud?

If you thrive working in a fast, SaaS-based environment and you are passionate about solving challenging technical problems, we look forward to hearing from you JumpCloud is an incredible place to share and grow your expertise You'll work with amazing talent across each department who are passionate about our mission. We're out of the box thinkers, so your unique ideas and approaches for conceiving a product and/or feature will be welcome. You'll have a voice in the organization as you work with a seasoned executive team, a supportive board and in a proven market that our customers are excited about.

One of JumpCloud's three core values is to "Build Connections." To us that means creating " human connection with each other regardless of our backgrounds, orientations, geographies, religions, languages, gender, race, etc. We care deeply about the people that we work with and want to see everyone succeed." - Rajat Bhargava, CEO

Please submit your résumé and brief explanation about yourself and why you would be a good fit for JumpCloud. Please note JumpCloud is not accepting third party resumes at this time.

JumpCloud is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

Scam Notice:

Please be aware that there are individuals and organizations that may attempt to scam job seekers by offering fraudulent employment opportunities in the name of JumpCloud. These scams may involve fake job postings, unsolicited emails, or messages claiming to be from our recruiters or hiring managers. Please note that JumpCloud will never ask for any personal account information, such as credit card details or bank account numbers, during the recruitment process. Additionally, JumpCloud will never send you a check for any equipment prior to employment.

All communication related to interviews and offers from our recruiters and hiring managers will come from official company email addresses ) and will never ask for any payment, fee to be paid or purchases to be made by the job seeker. If you are contacted by anyone claiming to represent JumpCloud and you are unsure of their authenticity, please do not provide any personal/financial information and contact us immediately at [email protected] with the subject line "Scam Notice"

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.