Spanish Speaker Executive

1 week ago

Mumbai, Maharashtra, India Navkar Business Services Full time ₹ 2,50,000 - ₹ 7,50,000 per year

Position Spanish Speaker

About Excel Residential

Excel Residential is a leading property management company specializing in residential properties across the California USA. We are committed to providing exceptional service to our residents, ensuring they have a seamless experience when renting or living in our properties. As part of our commitment to inclusivity and superior customer care, we are looking for a Bilingual Customer Service Representative who can support our Spanish-speaking residents.

Job Brief:

We are seeking a dedicated and professional Bilingual Customer Service Representative fluent in both English and Spanish to join our dynamic team. This position will involve providing excellent customer support to our Spanish-speaking residents, handling inquiries, resolving concerns, and ensuring a positive experience for all tenants.

Roles and Responsibilities:

  • Serve as the primary point of contact for Spanish-speaking residents via phone, email etc.
  • Assist with general property inquiries, maintenance requests, and lease agreements.
  • Provide clear and timely communication regarding rent payments, lease renewals, and community events.
  • Resolve resident concerns and issues promptly, ensuring customer satisfaction.
  • Manage and track maintenance requests and ensure they are completed to resident satisfaction.
  • Assist in lease processing, document translation, and interpreting for Spanish-speaking clients.
  • Maintain accurate records of resident interactions, including inquiries and complaints.
  • Collaborate with the property management team to ensure smooth operation of the properties.
  • Support marketing and resident engagement efforts, such as community newsletters or events, to engage Spanish-speaking residents.
  • Provide bilingual support for any special projects or tasks as needed.

Requirements and Skills:

  • Fluency in Spanish and English (both verbal and written) is required.
  • Previous experience in customer service, preferably in property management or a similar field.
  • Strong communication and interpersonal skills, with the ability to build rapport and resolve issues effectively.
  • Exceptional problem-solving abilities with a customer-focused mindset.
  • Proficient with Microsoft Office Suite and property management software (experience with Yardi, Outlook, or similar is a plus).
  • Ability to multitask and manage time efficiently in a fast-paced environment.
  • High school diploma or equivalent; Associate's degree or higher is a plus.
  • Ability to work independently and as part of a team.

Benefits and Perks:

Provident Fund

Medical Insurance

Yearly Bonus based on Performance

Yearly Appraisal

Paid Vacation and Sick leaves

Paid Holiday

Gratuity

Attendance Incentive

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