Front Office Executive
2 days ago
Key Responsibilities:
- Visitor & Client Management: Greet and assist visitors, vendors, and clients professionally, ensuring smooth check-in and check-out processes.
- Reception Operations: Maintain a well-organized front desk and reception area, ensuring a welcoming environment.
- Communication Handling: Manage incoming calls, emails, and messages using ERP-integrated systems for logging and tracking.
- SAP/ERP Coordination: Support basic SAP/ERP tasks such as data entry, ticket logging, and workflow routing in coordination with IT and HR teams.
- Meeting & Scheduling: Coordinate meeting room bookings and maintain schedules using ERP calendar tools.
- Documentation & Reporting: Assist in generating front desk reports and logs using ERP modules.
- Collaboration: Liaise with HR, IT, and Admin departments to ensure smooth office operations and system updates.
- Issue Resolution: Identify and escalate system-related issues (e.g., login problems, access requests) to the IT support team.
Required Qualifications:
- Educational Background: Graduate degree in any discipline; certification in office administration or ERP systems is a plus.
- Technical Expertise:
- Familiarity with SAP or other ERP platforms (basic navigation and data entry).
- Proficiency in MS Office and office equipment.
- Customer Service Skills: Strong interpersonal and communication skills with a professional demeanor.
- Organizational Skills: Ability to manage multiple tasks, prioritize effectively, and maintain accurate records.
- Communication: Clear verbal and written communication skills, especially for handling internal and external queries.
- Problem-Solving: Basic troubleshooting skills for front desk and ERP-related issues.
- Team Collaboration: Ability to work closely with cross-functional teams and support administrative workflows.
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