Front office executive

2 days ago

Coimbatore, Tamil Nadu, India Vivaa aesthetic Full time ₹ 1,44,000 - ₹ 1,80,000 per year

Need experience tele caller cum receptionist who speaks fluent in Tamil and english

Preferable-experienced in wellness clinics

Key Responsibilities:

1. Client Relations & Service Excellence

  • Greet and assist clients with warmth and professionalism.
  • Ensure prompt handling of client queries, appointments, and concerns.
  • Monitor client satisfaction and address service issues proactively.

2. Front Desk Operations

  • Supervise day-to-day activities at the reception.
  • Manage appointment scheduling and walk-in clients efficiently.
  • Oversee billing, payment collections, and invoicing.
  • Ensure adherence to clinic SOPs for client check-in/check-out.

3. Team Leadership & Training

  • Supervise and guide front desk executives and support staff.
  • Conduct regular training on communication, etiquette, and client handling.
  • Assign duties and monitor team performance.

4. Administrative Management

  • Maintain records of client visits, daily reports, and feedback.
  • Coordinate with operations, inventory, and clinical teams for smooth functioning.
  • Handle correspondence, calls, and emails in a timely manner.

5. Compliance & Professional Standards

  • Ensure reception area cleanliness and readiness at all times.
  • Maintain confidentiality of client records and transactions.
  • Adhere to company policies, grooming standards, and code of conduct.

Key Skills & Competencies:

  • Excellent communication and interpersonal skills.
  • Strong organizational and multitasking abilities.
  • Proficiency in MS Office and clinic management software (e.g., Zoho, CRM tools).
  • Leadership and team management skills.
  • Problem-solving and conflict resolution.

Job Types: Full-time, Permanent, Fresher

Pay: ₹9, ₹15,000.00 per month

Benefits:

  • Paid time off

Language:

  • Hindi (Preferred)
  • English (Preferred)

Work Location: In person

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