QBrainX - ServiceNow Platform Administrator - ITSM Module

2 weeks ago

Andhra Pradesh, India QBrainX Inc Full time US$ 90,000 - US$ 1,20,000 per year

Job Title : ServiceNow Platform Administrator
Experience : 5 7 Years
Job Location : Onsite Madhapur, Hyderabad
Immediate Joiner / Who can join us within 15 to 20 days are preferred.
Job Summary
We are looking for an experienced ServiceNow Administrator with a solid background in software development to join our team at our Madhapur, Hyderabad location. The ideal candidate will have 5 to 7 years of hands-on experience with ServiceNow including configuration, customization, and administration and a successful track record of delivering robust ServiceNow solutions. This role is ideal for someone who thrives in a fast-paced, collaborative environment, and is eager to contribute to the design, development, and support of enterprise-level applications.

Key Responsibilities

  • Design, develop, and deploy software solutions using the ServiceNow platform.
  • Configure, customize, and administer ServiceNow modules to ensure high system availability and performance.
  • Collaborate with cross-functional teams to gather business requirements and convert them into technical specifications.
  • Perform routine platform maintenance, including version upgrades, patches, and performance tuning.
  • Create and maintain technical documentation for applications, configurations, and support procedures.
  • Provide end-user training and technical support for deployed solutions.
  • Monitor system health, troubleshoot issues, and ensure continuous improvement.
  • Stay up to date with ServiceNow enhancements, development best practices, and industry trends.

Mandatory Skills

  • Strong expertise in ServiceNow Administration, including platform configuration, customization, and third-party integrations.
  • Proficiency in JavaScript, HTML, CSS, and related web technologies.
  • Experience working with ServiceNow modules such as Incident, Change, and Problem Management.
  • Solid understanding of ITIL frameworks and ITSM processes.
  • Ability to effectively manage multiple priorities and work both independently and in a team environment.

Preferred Skills

  • Hands-on experience with ServiceNow Studio, Flow Designer, and IntegrationHub.
  • Working knowledge of REST and SOAP APIs for integrations.
  • Familiarity with Agile methodologies and tools such as JIRA or ServiceNow Agile.
  • Relevant ServiceNow certifications such as:
  • Certified System Administrator (CSA)
  • Certified Application Developer (CAD)

Qualifications

  • Bachelors degree in Computer Science, Information Technology, or a related discipline.
  • 5 to 7 years of professional experience in software development with a focus on ServiceNow platform administration.
  • Strong analytical thinking and problem-solving skills.
  • Excellent communication and interpersonal skills to effectively collaborate with stakeholders and team members.

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