Ticketing Executive
2 days ago
Job Title: Ticketing Expert – CCAN Solutions (Kochi)
Location: Kochi, Kerala
Experience: Minimum 1–3 years in ticketing (GDS/Travel Agency/Tourism sector)
About CCAN Solutions
CCAN Solutions is a leading provider of global visa services, transcript processing, credential verification, and international travel support. We are expanding our operations in Kochi and seeking a skilled Ticketing Expert to handle domestic and international ticketing with a high level of accuracy and professionalism.
Key Responsibilities
- Handle domestic and international flight ticketing using GDS systems (Amadeus / Sabre / Galileo).
- Manage PNR creation, fare calculation, re-issuance, cancellations, and refunds.
- Coordinate with airlines and customers for booking confirmations and itinerary changes.
- Provide customer support for travel-related queries and booking assistance.
- Maintain updated knowledge on airline policies, fares, promotions, and travel guidelines.
- Ensure timely issuance of tickets for visa clients and travel clients of CCAN Solutions.
- Prepare daily booking reports, payment summaries, and ticketing logs.
- Collaborate with the visa processing and travel departments for smooth workflow.
- Resolve customer issues professionally and ensure high satisfaction.
Requirements
- Minimum 1–3 years of experience in ticketing in Kochi (travel agency or tourism sector).
- Strong working knowledge of GDS systems – Amadeus/Sabre/Galileo.
- Good understanding of fare rules, reissues, refunds, and airline guidelines.
- Excellent communication and customer service skills.
- Ability to work under pressure and handle urgent travel requirements.
- Attention to detail, accuracy, and problem-solving attitude.
Preferred Qualifications
- Experience in a Kochi-based travel agency or ticketing office.
- Knowledge of visa processes, hotel bookings, and travel itineraries.
- Ability to multitask and manage high volumes of bookings.
Benefits
- Competitive salary based on experience
- Performance incentives
- Professional growth within CCAN Solutions
- Friendly and supportive work environment
Job Types: Full-time, Permanent
Pay: ₹8, ₹18,000.00 per month
Work Location: In person
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