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Assistant Store Manager

2 weeks ago

Kolkata, West Bengal, India CIEL HR Full time ₹ 1,04,000 - ₹ 1,30,878 per year

Role & responsibilities Recommend and advise on best practices of picking and packing to improve Cx experience.

  • Advise partner stores on mechanisms/ processes leading to correct picking/ packing/ billing

of Cx orders using appropriate tools and dashboards.

  • Guide partners on proper usage of dashboards and other portals to prevent any

inaccuracies leading to Cx impact.

  • Assess the quality of Pods on cleanliness, hygiene and DE issues and suggest measures to

enhance smooth Ops leading to better Cx experience.

  • Advise partner stores on speed perception and order fulfillment. Recommend best

practices of the same to improve Cx.

  • Provide recommendations to partners for continuous improvement on delivering best Cx

metrics.

  • Provide recommendations on the training aspects required to deliver/improve Cx metrics.
  • Provide recommendations to the partners regarding the change in demand pattern/ spike in

order volumes due to holidays/ peak season and suggest/ propose measures to prevent any Cx

impact.

Preferred candidate profile Must have led 15+ people/ employees at Retail/ Store.