
Branch Manager
1 day ago
Role & responsibilities
* Achieve monthly target and annual gold loan, business loan disbursement and portfolio growth targets
* Lead and manage the gold loan, business loan operations across assigned branches to ensure smooth functioning
* Implement effective strategies to grow the gold loan, business loan business, enhance productivity and improve profitability
* Conduct regular branch visits, staff guidance and performance monitoring to ensure operational excellence
* Ensure strict compliance with company policies, procedures and regulatory guidelines
* Monitor market trends to identify new opportunities and improve market share
* Train, motivate and mentor branch - Level staff to build a high performing gold loan, business loan team
* Proactively handle customer issues and ensure excellent service delivery
* Provide periodic reports and insights to senior management on business performance and risk areas
Preferred candidate profile
* Minimum 7 years of hands-on experience in the gold loan, business loan Industry, with at least 3 years in a managerial or leadership role
* Proven track record of achieving business targets, driving portfolio growth, and managing multi branch operations
* Strong knowledge of gold valuation techniques, operational procedures and regulatory compliance
* Excellent leadership, people management and team development skills
* Analytical mindset with the ability to identify business opportunities and mitigate risks
* Strong interpersonal and customer service orientation
* Ability to work independently and under pressure in a target driven environment
* Proficiency in MS Office and familiarity with financial services systems will be an added advantage
* A degree or equivalent professional qualification in Business Management, Finance or Banking is preferred
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