Sample Supply Analytics Associate

Location: This position is based out of our office in Hyderabad, India, requiring in-office presence of 3 days a week.
Working Hours : North America (NA) time zone

The Opportunity:

PureSpectrum is seeking a detail oriented and organized Sample Supply Analytics Associate to join our exceptional team. In this position, you will play an important role in managing and growing our vast supply network. This position offers an exciting opportunity to work with leading-edge technology, collaborate with diverse teams, and be part of a company that is transforming the market research industry.

As a Sample Supply Analytics Associate,  you will be responsible for responding to and managing requests from our supply partners and internal teams. In addition, you will provide critical support during the onboarding phase for new suppliers along with regular reviews and performance assessments to help ensure a successful integration into our platform.  

You will become an expert in understanding the key drivers of performance for our supply partners, and will use this knowledge to proactively address problems and concerns before they become serious. You will also be responsible for generating, maintaining, and updating our supplier related performance reports, knowledge management systems, documentation, and databases. This position reports directly to a senior member of the Product leadership team.

Your Responsibilities:

• Monitor and respond to internal and supplier Slack channels/email messages in a timely manner
• Perform basic troubleshooting for supplies, which may include analysis utilizing dashboards, Excel pivot tables, postman, and Studio 3t
• Onboarding support and guidance for new supply partners, including promptly answering integration questions, conducting regular performance reviews, and providing optimization recommendations
• Answer internal questions related to survey/market research fielding best practices in each country, which may include finding and validating answers from reliable external sources 
• Monitor and review supplier performance in order to proactively identify and address concerning metrics
• Manage supplier outreach request through Slack and Email
• Review and approve monthly supplier statements prior to being sent out
• Create and distribute monthly/quarterly supplier performance reports
• Update and maintain supplier information and supplier related resources in our knowledge management system
• Create, update, and maintain documentation used by the supply team

Requirements:

• Highly organized and  detail-oriented
• Ability to work across time zone, with demonstrated experience sharing updates and handing off assignments between shifts
• Strong critical thinking, analytical, and problem-solving abilities.
• Strong organizational skills; able to prioritize tasks and issues.
• Ability to acknowledge receipt of emails and Slack messages in a timely manner and ensure there is a final resolution to the question, request, concern or issue. 
• Technical acumen and knowledge of Postman / Rest APIs
• Strong Excel and Pivot table skills
• A self-starter with strong multi-tasking skills and desire to continue to learn
• Positive attitude and ability to work in a fast-paced environment
• Comfortable with flexible working hours to cover GMT and IST, with expectation of responding via Slack during overlapping PST hours 

PureSpectrum Perks:

PureSpectrum is continuously focused on our culture, which is rooted in innovation, connection, and providing a great experience at all business levels —what we like to call PSX. Our team enjoys a creative and collaborative environment with plenty of opportunities for fun, connection, and team celebrations.

• We offer a competitive compensation and benefits package including well covered health insurance, PF etc.
• Leave policy provides for casual, sick and vacation leaves that aids in employee engagement and adheres to statutory compliance needs.
• Team events and celebrations.
• Employees enjoy casual dress and fun within a professional team environment.

We believe in supporting our team both personally and professionally—empowering you to thrive inside and outside of work.

PureSpectrum is an equal opportunity employer. Applicants will not be discriminated against because of race, color, creed, sex, sexual orientation, gender identity or expression, age, religion, national origin, citizenship status, disability, ancestry, marital status, veteran status, medical condition, or any protected status.