Front Desk Representative
4 hours ago
Company Description
Shalom Backpackers is a vibrant chain of hostels based in breathtaking destinations such as Rishikesh, McLeodganj, Udaipur, Goa, and Mussoorie. We create unforgettable experiences by combining accommodations with the opportunity to immerse yourself in local cultures and stunning landscapes. Our signature blue and yellow themed hostels emphasize a welcoming and joyful atmosphere, offering clean, hygienic, and comfortable stays. With over 300 beds across five locations, we provide a safe and vibrant environment for travelers to connect and relax. Committed to hospitality, we aim to expand to 500 beds by 2024 and continue building our global traveler community.
Role Description
This is an on-site, full-time role for a Front Desk Representative located in Rishikesh. In this role, you will handle receptionist duties, manage guest check-in and check-out processes, address inquiries, and deliver exceptional customer service. Responsibilities include managing reservations, assisting guests with travel-related requests, maintaining a welcoming environment at the front desk, and ensuring smooth day-to-day operations at the property.
Qualifications
- Experience in receptionist duties, including managing check-ins, check-outs, and visitor queries
- Strong customer service and communication skills to provide a pleasant experience for guests
- Proficiency in managing reservations and coordinating bookings
- Excellent phone etiquette and professionalism while handling calls
- Problem-solving skills, ability to work in a team-oriented atmosphere, and knowledge of hospitality practices
- Familiarity with key destinations and travel preferences is a plus
- Ability to work flexible hours, including weekends and holidays
- Prior experience in a hospitality or front desk role is preferred but not mandatory
- High school diploma or equivalent required; additional certification in hospitality is advantageous
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