CCSS Representative(Customer Care)-for Banking

2 days ago

Bengaluru, Karnataka, India Allegis Global Solutions (AGS) Full time

Hybrid mode of work

Bangalore location only

1- Graduation- Full time

2- Preferable profiles from banking industry

3- Min 1year of exp with excellent English communication.

We are currently seeking an experienced professional to join our team in the role of CCSS Representative

Business: UK Business

Principal responsibilities

  • Working in a contact center environment handling multiple customer queries from our customers typically on multiple products and or propositions
  • Providing quality customer service over the phone to resolve customer enquiries at a high level of customer satisfaction.
  • Ability to interpret and handle complex customer enquiries to establish their needs and offer relevant products, services, and solutions.
  • Taking ownership and initiative to complete necessary research and customer follow up or direct the customer to the appropriate department for resolution.

Qualifications:

We are currently looking for dedicated professionals to join our Customer Service teams. Banking and Contact Centre experience are not essential. What were really interested in is a genuine passion for going above-and-beyond for our customers on calls & everything else we can teach you

  • Must have education standard to at least high school diploma and be of a legal working age
  • Must be proficient in English (Written/Spoken) with good typing skills
  • Open to working flexible shifting schedules
  • Must be flexible, customer centric and have the ability to thrive in a team environment seeking feedback and open to development
  • Takes pride in delivering what is promised in line with the customer and service expectations
  • Wants to do a good job,is concerned about getting it right for the customer and checks everything is in order
  • Ability to work in a high-volume, fast paced environment is required
  • Proficiency with personal computers and basic software packages and specialised applications

Regards,

Gopala BR

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