BPO Team leader

2 days ago

Mumbai, Maharashtra, India Humaniquee Full time ₹ 3,00,000 - ₹ 3,12,000 per year
  • Team Leader
  • Process - SUD Life Insurance
  • Experience - 6 Month to 1 Year As TL in Sales Process
  • Salary - 25k to 28k Inhand
  • Location - Thane and Malad

  • Manage the daily operations and operations of organizations.

  • Specify the team's goals and key performance metrics.

  • Give others tasks and goals, and make sure they do them daily, weekly, and monthly.
  • It ought to be effective in shrinkage and attrition.
  • Regularly conduct sales performance evaluations.
  • Managing the average handle time of center.
  • Determine the training requirements and provide details on the steps done.
  • Pay attention to the advice and viewpoints of your coworkers, and resolve any disputes or problems that may develop.
  • The team leader is responsible for giving the team members their schedules.

  • Offers suggestions on how to make management practices better.Some common KRAs that a Team Leader in a BPO generally focuses on:

  • Team Performance

  • Shrinkage Control
  • Attendance Management
  • Employee Retention
  • Training Team Members
  • Client Management
  • Conduct one on one team meeting with agents.
  • Floor Support
  • Improve the Underperformers
  • Quality control
  • Process Improvement

Job Type: Full-time

Pay: ₹20, ₹25,597.93 per month

Benefits:

  • Provident Fund

Education:

  • Bachelor's (Preferred)

Experience:

  • TL in Sales Process: 1 year (Required)
  • life insurance: 1 year (Required)

Language:

  • English (Preferred)

Work Location: In person

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