Team Lead
2 days ago
Team Leader (US Inbound Call Centre / Travel Process)
Location: Vijayawada
Experience: 28 years
Shift: Rotational US Shifts
Compensation: As per industry standards
Perks: Free Accommodation, Company-Provided Dinner during shift
About the Role
Were hiring Team Leaders to manage inbound call center teams handling US travel and airline ticketing processes. You'll coach your team, monitor KPIs, and ensure a high-quality customer experience.
What You'll Do
- Lead a team of travel and ticketing executives
- Drive daily performance, attendance, and quality metrics
- Handle escalations and provide regular coaching and feedback
- Collaborate with Operations and Training to achieve team goals
- Be travel-ready to conduct or support recruitment and training drives
You Bring
- 2–6 years of BPO / Call Centre experience (minimum 2 years as Team Leader in BPO)
- Strong communication, leadership, and team management skills
- Experience managing travel or ticketing support operations
- Hands-on experience with reporting and performance tracking
Why Join Us
- Be part of a global travel process setup
- Growth-focused, performance-driven culture
- Competitive pay with team-based incentives
Interested?
Send your CV to
Subject line: Team Leader – Travel Process
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