Team Lead

3 days ago


Vijayawada, Andhra Pradesh, India Orbitmark Agency Full time ₹ 12,00,000 - ₹ 18,00,000 per year

Team Leader (US Inbound Call Centre / Travel Process)

Location: Vijayawada

Experience: 28 years

Shift: Rotational US Shifts

Compensation: As per industry standards

Perks: Free Accommodation, Company-Provided Dinner during shift

About the Role

Were hiring Team Leaders to manage inbound call center teams handling US travel and airline ticketing processes. You'll coach your team, monitor KPIs, and ensure a high-quality customer experience.

What You'll Do

  • Lead a team of travel and ticketing executives
  • Drive daily performance, attendance, and quality metrics
  • Handle escalations and provide regular coaching and feedback
  • Collaborate with Operations and Training to achieve team goals
  • Be travel-ready to conduct or support recruitment and training drives

You Bring

  • 2–6 years of BPO / Call Centre experience (minimum 2 years as Team Leader in BPO)
  • Strong communication, leadership, and team management skills
  • Experience managing travel or ticketing support operations
  • Hands-on experience with reporting and performance tracking

Why Join Us

  • Be part of a global travel process setup
  • Growth-focused, performance-driven culture
  • Competitive pay with team-based incentives

Interested?

Send your CV to

Subject line: Team Leader – Travel Process

WhatsApp


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