Back Office Support – Ticketing Executive

2 days ago


Mumbai Metropolitan Region, India Flight Centre Travel Group Full time ₹ 4,00,000 - ₹ 8,00,000 per year

Job Title: Back Office Support – Ticketing Executive

Location: Mumbai

Experience Required: 2–3 years in Air Ticketing / Travel - Backoffice

Key Responsibilities:

  • Air Ticket Issuance & Reissuance

  • Handle BSP ticket issuance and reissuance on Amadeus.

  • Process LCC (Low-Cost Carrier) ticket issuance and reissuance through direct airline websites.
  • Manage Group ticket bookings with accuracy and timeliness.

  • Ancillary & NDC Services

  • Process ancillary requests including meals, seat selection, EMD issuance, and NDC bookings.

  • Rail & Bus Bookings

  • Manage issuance of Eurail, bus, and train tickets as per customer/travel request.

  • Quality & Compliance

  • Ensure 100% compliance with standard operating procedures and fare rules.

  • Maintain accuracy in pricing, issuance, and reissuance to avoid ADM (Agency Debit Memo).
  • Support back-office processes for ticketing with a focus on error-free delivery.

Desired Candidate Profile:

  • Experience: 2–3 years in travel back-office operations, ticketing, or related functions.
  • Systems Knowledge: Hands-on experience with Amadeus GDS and direct airline portals for LCC.
  • Familiarity with group bookings, ancillary services, EMD issuance, and NDC preferred.
  • Exposure to handling rail and bus bookings (Eurail, domestic/international bus & train).
  • Strong attention to detail, problem-solving ability, and adherence to timelines.
  • Good communication skills (email handling & internal coordination).
  • Flexible to work in a process-oriented environment with high accuracy standards.

Qualification:

  • Graduate / Diploma in Travel & Tourism preferred.
  • IATA certification will be an added advantage.

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