
Back Office Support – Ticketing Executive
2 days ago
Job Title: Back Office Support – Ticketing Executive
Location: Mumbai
Experience Required: 2–3 years in Air Ticketing / Travel - Backoffice
Key Responsibilities:
Air Ticket Issuance & Reissuance
Handle BSP ticket issuance and reissuance on Amadeus.
- Process LCC (Low-Cost Carrier) ticket issuance and reissuance through direct airline websites.
Manage Group ticket bookings with accuracy and timeliness.
Ancillary & NDC Services
Process ancillary requests including meals, seat selection, EMD issuance, and NDC bookings.
Rail & Bus Bookings
Manage issuance of Eurail, bus, and train tickets as per customer/travel request.
Quality & Compliance
Ensure 100% compliance with standard operating procedures and fare rules.
- Maintain accuracy in pricing, issuance, and reissuance to avoid ADM (Agency Debit Memo).
- Support back-office processes for ticketing with a focus on error-free delivery.
Desired Candidate Profile:
- Experience: 2–3 years in travel back-office operations, ticketing, or related functions.
- Systems Knowledge: Hands-on experience with Amadeus GDS and direct airline portals for LCC.
- Familiarity with group bookings, ancillary services, EMD issuance, and NDC preferred.
- Exposure to handling rail and bus bookings (Eurail, domestic/international bus & train).
- Strong attention to detail, problem-solving ability, and adherence to timelines.
- Good communication skills (email handling & internal coordination).
- Flexible to work in a process-oriented environment with high accuracy standards.
Qualification:
- Graduate / Diploma in Travel & Tourism preferred.
- IATA certification will be an added advantage.
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