System Engineer 2

5 days ago


Pantnagar, India Hitachi Systems Full time ₹ 2,00,000 - ₹ 6,00,000 per year

Location: Pant Nagar

Role Overview:

Provide L1 end-user support, basic network troubleshooting, IT asset management, and coordination with L2/L3 teams to ensure smooth IT operations.

Key Responsibilities:

  • Troubleshoot Windows OS, MS Office, O365, Teams, SharePoint, printers, and hardware issues.
  • Handle L1 issues related to Network, CCTV, VC, Access Control, Intercom, Projector, Mobile/iPad.
  • Perform basic network troubleshooting: LAN/Wi-Fi issues, IP configuration, DHCP, DNS, port/cable checks.
  • Support VPN, AD login issues, and escalate advanced network problems to L2/L3.
  • Install, configure, and maintain desktops, laptops, and peripheral devices.
  • Use ITSM tool (Easy Vista) to log, track, and close incidents/requests.
  • Coordinate with vendors and OEM/AMC teams for hardware-related calls.
  • Assist in preventive maintenance and IT asset management.

Skills Required:

  • Strong troubleshooting skills (hardware/software/network).
  • Knowledge of Windows OS, O365, AD, DHCP, DNS, and basic networking.
  • Good communication, customer service, and multitasking ability.
  • Vendor management experience.

Regards,

HR Team

Hitachi Systems India Pvt Ltd


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