Application Administrator

Purpose

The Application Administrator supports and enhances internal business applications with a primary focus on NetSuite. This role ensures the platform is optimized to meet evolving business needs while delivering support aligned with best practices in ERP and IT service management. Success in this cross-functional position requires strong collaboration, adaptability, and effective stakeholder engagement.

Essential Functions

User Access & Security

• Manage user roles, permissions, and provisioning while ensuring data security and performing regular system monitoring and backups.
• Create and maintain documentation such as SOPs, user guides, and knowledge base articles.

Business & Technical Alignment

• Translate business requirements into technical specifications.
• Collaborate with developers and stakeholders to ensure solutions align with organizational goals.
• Create custom solutions, dashboards, and reports based on business needs.
• Investigate and propose ways to maximize application and platform benefits.

System Configuration & Maintenance

• Assist with routine system monitoring, backups, and performance checks.
• Ensure compliance through audits and maintain application health.

Support & Training

• Provide end-user support and training across core ERP modules, including Order-to-Cash (O2C), Procure-to-Pay (P2P), Record-to-Report (R2R), Fixed Asset Management (FAM), Lead-to-Quote (L2Q), and Quote-to-Order (Q2O).
• Respond to support cases and guide users on system processes.
• Monitor support trends and proactively address recurring issues through targeted training and knowledge base updates.
• Collaborate with NetSuite developers by recommending system enhancements and workflow improvements based on user needs and process inefficiencies.

Collaboration & Issue Resolution

• Collaborate with internal teams and third-party vendors to resolve technical issues and optimize business processes.
• Scope, implement, and support system enhancements in partnership with the NetSuite developer.

Skills & Competencies

• Excellent problem-solving and analytical skills.
• Strong written and verbal communication skills.
• Ability to manage multiple priorities and work independently or as part of a team.
• Exceptional customer service orientation.
• Strong documentation and process adherence capabilities.

Required Experience & Education

• Bachelor's degree in Information Systems, or a related field or equivalent work experience.
• Minimum of 3 years of hands-on support experience of NetSuite including supporting finance teams to optimize financial processes.
• Strong understanding of financial processes and reporting.
• Familiar with journal entries, reconciliations, and financial statements.
• Demonstrated experience supporting and optimizing ERP workflows across key business cycles such as O2C, P2P, R2R, FAM, L2Q, and Q2O.

Preferred Experience

• Experience with ServiceNow, Oracle CPQ, and Microsoft Power Platform.
• Familiarity with SQL and data integration tools such as Celigo or Boomi.

Certifications:

• ITIL Foundation certification (required)
• NetSuite Administrator Certification (required)
• Advanced ITIL certifications (preferred)
• NetSuite ERP Consultant Certification (preferred)

Supervisory Responsibilities

• None

Onboarding

As part of our onboarding process, all new employees will be required to attend / travel to the office on their first day of employment. This requirement is essential for onboarding activities, including the identity verification, completion of necessary documentation, receiving your IT equipment, introductions to key team members, and orientation to Clinisys policies and procedures.