Possessions Manager

2 days ago

Pune, Maharashtra, India Naiknavare Developers Full time ₹ 5,00,000 - ₹ 10,00,000 per year

Role & responsibilities

1.Quality Certificate

  • Received Quality Certificate and inspect the unit.

  • Client Inspection

  • Possession Team to send inspection invitation emails to clients.

  • Coordinate with the Marketing Team for possession gift arrangements.

  • Snag Management

  • After the client inspection, if any snags are identified, coordinate with the Engineering Team

for resolution.

  • Regularly follow up with the contruction Team for updates on snag clearance and flat

readiness.

  1. SOA & Possession Letter

  2. Once the final inspection is completed, inform the CRM Team to clear the Statement of

Account (SOA).

  • After SOA clearance and receipt of the possession letter, inform the customer via email.

  • Possession Handover

  • Schedule the possession date and time.

  • After handover, maintain both hard and soft copies (scan) of the possession letter for records.

  • Customer Communication

  • Respond to customer queries through calls and emails on a daily basis.

  • Reporting & Record Maintenance

  • Prepare and maintain all possession-related reports.

  • Update the possession tracker on OneDrive after every possession. o Share MIS reports for society formation. o Prepare weekly and monthly possession reports. o Arrange signature for society formation documents 8. Upkeep & Budget Management o Maintain records of upkeep staff bills, verify, and submit them to the billing department for clearance. o Obtain management approval for upkeep and electricity budgets. o Send internal emails to the BOQ and Estimation Departments for preparation of work orders related to upkeep vendors.

Preferred candidate profile

  • Minimum 5 years experience in handling possessions and Customer interaction in a Real Estate Company .
  • Excellent Communications skills
  • High Customer service orientation

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