Possessions Manager
6 days ago
Role & responsibilities
1.Quality Certificate
Received Quality Certificate and inspect the unit.
Client Inspection
Possession Team to send inspection invitation emails to clients.
Coordinate with the Marketing Team for possession gift arrangements.
Snag Management
After the client inspection, if any snags are identified, coordinate with the Engineering Team
for resolution.
- Regularly follow up with the contruction Team for updates on snag clearance and flat
readiness.
SOA & Possession Letter
Once the final inspection is completed, inform the CRM Team to clear the Statement of
Account (SOA).
After SOA clearance and receipt of the possession letter, inform the customer via email.
Possession Handover
Schedule the possession date and time.
After handover, maintain both hard and soft copies (scan) of the possession letter for records.
Customer Communication
Respond to customer queries through calls and emails on a daily basis.
Reporting & Record Maintenance
Prepare and maintain all possession-related reports.
- Update the possession tracker on OneDrive after every possession. o Share MIS reports for society formation. o Prepare weekly and monthly possession reports. o Arrange signature for society formation documents 8. Upkeep & Budget Management o Maintain records of upkeep staff bills, verify, and submit them to the billing department for clearance. o Obtain management approval for upkeep and electricity budgets. o Send internal emails to the BOQ and Estimation Departments for preparation of work orders related to upkeep vendors.
Preferred candidate profile
- Minimum 5 years experience in handling possessions and Customer interaction in a Real Estate Company .
- Excellent Communications skills
- High Customer service orientation
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