Deputy Manager/Assistant Manager

2 days ago

Pune, Maharashtra, India BOBCARD Full time

Key highlights of the role are listed below (purely indicative and not limiting):

This position would include the mentioned set of responsibilities but not limited to:

  • Conduct daily hindsight checks at partner locations to ensure adherence to service standards.
  • Monitor compliance with regulatory and internal guidelines.
  • Identify gaps in customer service processes and recommend improvements.
  • Coordinate with cobrand partners to resolve service-related issues promptly.
  • Prepare and share periodic reports on quality, compliance, and customer experience metrics.
  • Support audits and ensure timely closure of observations.

Applicants should possess the following attributes:

  • Strong understanding of customer service operations and compliance requirements.
  • Analytical skills for identifying process gaps and implementing improvements.
  • Excellent communication and stakeholder management skills.
  • Ability to work independently and manage multiple priorities.

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